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ETAIL OPERATIONS

Responding to COVID-19
ETAIL OPERATIONS, VIDEO, VIDEO, ETAIL OPERATIONS

Responding to COVID-19

November 3, 2020

Illustrating how we responded to the novel Corona virus outbreak to guide our organization through a global pandemic How have the people, processes, and technologies changed in the last eight months? What can we take from this experience and use to continue innovating in the future? Looking ahead: What does the future hold? — Heather MacDougall VP, Worldwide, Workplace Health and Safety Amazon Heather MacDougall, Amazon’s Vice President, Worldwide, Workplace Health & Safety, oversees workplace health and safety for Amazon’s global operations. Ms. MacDougall is leading Amazon’s charge to relentlessly pursue the highest standards and making history for the people…

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Cross-Border Shipping and Logistics: Massive Secular Shifts, Changing Regulations, and Once-in-a-Lifetime Opportunities
ETAIL OPERATIONS, SUPPLY CHAIN — NA, VIDEO, VIDEO, ETAIL OPERATIONS

Cross-Border Shipping and Logistics: Massive Secular Shifts, Changing Regulations, and Once-in-a-Lifetime Opportunities

October 14, 2020

Recent shifts in cross-border market dynamics, regulations, and customs practices create massive opportunities and cost savings. In this workshop, we’ll cover: Shift to e-commerce for big box retailers, “parcelization,” and implications on cross-border logistics The “New NAFTA” (USMCA): Canada raises its de minimis for the first time in decades from CAD $20 to $150 and what this means for your international shipments Duty drawback opportunities: if you’re manufacturing overseas, warehousing in the US, and shipping to customers in Canada, how much money are you leaving on the table? The end of a long era of postal leniency: how this affects…

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Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency
ETAIL OPERATIONS, VIDEO, VIDEO

Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency

November 5, 2019

 How Home Depot is building out a network to enable the fastest, most-efficient delivery in home improvement Enabling options from free pickup in-store to same-day delivery Tailoring capabilities to the type of delivery needed from parcel to flatbed jobsite delivery — Colby Chiles VP, Supply Chain Delivery The Home Depot Colby Chiles is the Vice President of Delivery with responsibility for strategy, execution, and customer experience for all appliance, store, online, and Interline deliveries. Colby joined The Home Depot in 2007 as a Supply Chain Manager responsible for Real Estate Planning and Network Strategy for the RDC network. Following…

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Re-Engineering the Supply Chain
ETAIL OPERATIONS, SUPPLY CHAIN — NA, VIDEO, VIDEO

Re-Engineering the Supply Chain

October 31, 2019

Keeping eCommerce customer expectations in mind when reconstructing the supply chain Examining the rapid growth of automation and realigning capabilities with changing demands Maintaining agile and flexible operations focusing on digital channels What should leadership be doing today to get ready for the next ten years? — Gemma Kubat SVP of Engineering and Activation Target Gemma Kubat, Senior Vice President of Engineering & Activation, leads all aspects of new automation and robotics capabilities, including design, development, activation and ongoing assets management. Before Target, Gemma held various leadership roles at Walmart and most recently was Vice President of Global Business Services….

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From Analysis to Action: Accelerating Transformation in a Global eCommerce Organization
ETAIL OPERATIONS, SUPPLY CHAIN — NA, VIDEO, VIDEO

From Analysis to Action: Accelerating Transformation in a Global eCommerce Organization

October 15, 2019

Unlocking the potential of eCommerce evolution Changing supply chain KPIs and strategies behind adapting to new measurements Operational optimization and leveraging growth opportunities in a new domain The importance of strong leadership culture — Alan Blake COO Blue Apron Alan Blake has 35 years of supply chain and manufacturing experience and is currently the COO at Blue Apron, an e-commerce direct to consumer meal kit company. Previously he served as Chief Supply Chain Officer at Revlon, Inc., responsible for all aspects of the end-to-end global supply chain. Before Revlon, he was Executive Vice President of Global Operations at Ventura Foods,…

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Found Money: How to Diagnose Your Leaky Funnel and Stop Losing Revenue
ETAIL OPERATIONS, VIDEO, VIDEO

Found Money: How to Diagnose Your Leaky Funnel and Stop Losing Revenue

October 15, 2019

Demonstrating that even successful retailers are losing sales from interested customers, and most have very little understanding what went wrong Visualizing where merchants are losing customers in the payment stack, and understanding the lifetime value those would-be customers represent What does effective automating order management through gathering in-house data and working with third-party payment vendors look like? Walking through ways to paint a clear picture of your revenue funnel to close gaps, clear bottlenecks, and keep customers happily moving from interest to purchase to delivery — J. Bennett VP, Operations and Corporate Development Signifyd J. Bennett is the VP of…

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Same-Day and Next-Day Delivery – Meet Demand, Make More Money
ETAIL OPERATIONS, SUPPLY CHAIN — NA, VIDEO, VIDEO, ETAIL OPERATIONS

Same-Day and Next-Day Delivery – Meet Demand, Make More Money

October 9, 2019

Leveraging high demand for same-day and next-day delivery to drive even more purchase value Growth factors: determining locations, organizing transportation and leveraging other logistics networks to build a scalable solution Staying ahead of the data: What market trends and customer expectations tell us Managing priorities and demand planning with more factors to consider and less time to execute — Marcelo Wesseler VP, eCommerce Services Ingram Micro Commerce & Lifecycle Services Marcelo Wesseler is the VP of eCommerce at Ingram Micro Commerce & Lifecycle Services where he focuses on the growth of the Shipwire Platform to support order and inventory management…

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Evolution of an Industry: Case Study
ETAIL OPERATIONS, SUPPLY CHAIN — NA, VIDEO

Evolution of an Industry: Case Study

October 4, 2019

Strategies that make an impact as we navigate the eCommerce market Taking a refreshed approach to overcoming challenges in shipping and inventory management Best practices in meeting customer expectations — Maia Benson Global Commercial Lead Shopify Maia Benson is the Global Commercial Head of Shipping & Fulfillment at Shopify. In her role, she leads the commercial team focused on simplifying shipping and fulfillment for Shopify’s growing base of 600K+ entrepreneurs – via embedded product partnerships, product marketing/growth, strategy and operations. She has spent over 10 years building and commercializing award-winning products and experiences for the SMB/SME market Maia has led…

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Exploring Puma’s AutoStore: Rising to a Challenge and Setting the Bar
ETAIL OPERATIONS, SUPPLY CHAIN — NA, VIDEO

Exploring Puma’s AutoStore: Rising to a Challenge and Setting the Bar

October 4, 2019

Highlights in building the AutoStore: Shared challenges and successes Maintaining agile and flexible operations with customer expectation in mind Balancing distribution efficiency with innovation Automation as a critical business piece — Nicole Barrasso VP, Warehouse Distribution & Supply Chain Projects PUMA North America, Inc. Nicole Barrasso is VP, Warehousing Distribution & Supply Chain Projects at PUMA North America, Inc., the U.S. subsidiary of PUMA SE. Since 1948, PUMA SE markets, sells and distributes sport lifestyle apparel, footwear and accessories globally. Her twenty-year background in strategy, supply chain and project management is the hybrid approach she applies to day-to-day execution of…

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Unified Retailing: Three Keys to Unlocking Omnichannel Sales Profitably
ETAIL OPERATIONS, SUPPLY CHAIN — NA, VIDEO

Unified Retailing: Three Keys to Unlocking Omnichannel Sales Profitably

October 3, 2019

Flexible Systems – Shopping trends and behaviors continue to evolve, forcing retailers to quickly adapt and try new ways to capture sales from both new and existing customers Profitable Personalization – The demands of personalized, omnichannel retailing require more than just new technology to ensure retailer profitability Consistent Experiences – In an omnichannel marketplace, what is needed, beyond technology, to ensure every customer experience delivers on your promise to sell, fulfill, and engage anywhere? — Jeff Ball VP Strategic Business Development, Store Systems Manhattan Associates For over 25 years, Jeff has helped retailers both large and small transform their businesses…

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Winning the Game in a Crowded Marketplace: The Supply Chain as a Competitive Advantage
ETAIL OPERATIONS, SUPPLY CHAIN — NA

Winning the Game in a Crowded Marketplace: The Supply Chain as a Competitive Advantage

October 3, 2019

Consumer demand for transparency is changing the game for the supply chain How your supply chain can help you define and own your space A case study in superior consumer experience — Lauren Walker Chief Supply Chain Officer Young Living Essential Oils Lauren Walker Chief Supply Chain Officer | Young Living Essential Oils Lauren oversees global manufacturing, warehousing and fulfillment operations to ensure that Young Living’s 3,500 team members and 6 million members in 133 countries receive a steady stream of high-quality products. She also implements sourcing guidelines for the company’s Seed to Seal® program to ensure that essential oils…

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Global Supply Chain Challenges and Opportunities: The Impact of Technology
ETAIL OPERATIONS, SUPPLY CHAIN — NA, VIDEO

Global Supply Chain Challenges and Opportunities: The Impact of Technology

October 3, 2019

Integrating next-generation supply chain models Developing a transformation road map Establishing a vision of how digital applications can improve Operational Excellence — David Warrick General Manager, Global Supply Chain Microsoft As GM of Global Supply Chain for Microsoft, Dave manages the order to cash cycle, Channel Operations Planning and Distribution & Logistics for all Microsoft physical products worldwide including Xbox, Surface, Accessories and Surface Hub. He also manages all aspects of Channel Management, Software Manufacturing, and numerous other functions as the customer facing part of the Manufacturing and Supply Chain organization. Dave and his team are responsible for all products…

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Exploring the Automation Experience for Multichannel Business
ETAIL OPERATIONS, SUPPLY CHAIN — NA, VIDEO

Exploring the Automation Experience for Multichannel Business

October 3, 2019

Taking a practical approach: Comparing challenges and successes when rolling out new technologies How can you leverage automation to build bridges across all channels? Leading Organizational Growth and Development What does the future hold for this trend? — Massimo Sapone SVP, Planning & Logistics North America Luxottica Massimo Sapone, Luxottica’s North America leader of Planning and Logistics, cultivates an abundance of international experience in global operations. Passionate about delivering best-in-class quality and service, Massimo believes that these factors are fundamental in ensuring he provides the customer with product of the highest quality to continue to grow the business as leader…

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Next Generation Supply Chain Innovation
SUPPLY CHAIN — NA, ETAIL OPERATIONS, VIDEO

Next Generation Supply Chain Innovation

October 23, 2018

How will Supply Chain evolve, and how will this impact the way we do Retail? Harnessing digital technology What actions can be done to stay ahead of the game? Leveraging the Cloud Sharing the lessons learned so far and discussing next steps — David Warrick General Manager, Global Supply Chain Microsoft As GM of Global Supply Chain for Microsoft, Dave manages the order to cash cycle, Channel Operations Planning and Distribution & Logistics for all Microsoft physical products worldwide including Xbox, Surface, Accessories and Surface Hub. He also manages all aspects of Channel Management, Software Manufacturing, and numerous other functions…

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Strategic Onboarding: The Most Important Step in Outsourced Fulfillment Operations
SUPPLY CHAIN — NA, ETAIL OPERATIONS, VIDEO

Strategic Onboarding: The Most Important Step in Outsourced Fulfillment Operations

October 23, 2018

Fulfillment providers have to be able to scale up, or down, dramatically in very short periods of time Decrease onboarding time with thorough Customer Requirements Documents and Statement of Work analysis Involving Operations Teams early in the OB process is crucial Flexibility and adaptability in a fulfillment company are second only to experience Make KPI’s part of your culture Personalized Customer Service is paramount to efficient communications in fulfillment Advanced Technology & Software solutions have become the backbone of efficient fulfillment Getting it right at the onboarding stage saves a lot of wasted time and money down the road —…

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Panel: Keeping Up with Customers and Knowing How to Win Them Throughout the Delivery Experience
SUPPLY CHAIN — NA, ETAIL OPERATIONS, VIDEO

Panel: Keeping Up with Customers and Knowing How to Win Them Throughout the Delivery Experience

October 23, 2018

How are your current warehouse and delivery strategies securing customer relationships and maximizing digital success across all channels? Focusing on customers to understand their requirements and succeed their expectations Refining your last mile strategy with rapidly changing customer needs and behaviors Adjusting and aligning customer-driven strategies to target customers in global and local markets Discussing the digitization of speed, price and convenience as contributors of customer loyalty — Roberto Villalobos Director, Digital Operations Walmart.com & Superama.com Walmart Roberto is an industrial engineer with 16 years of experience, focused on commercial, operations, logistics and consulting positions with outstanding results on implementing…

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