Strategic Onboarding: The Most Important Step in Outsourced Fulfillment Operations

  • Fulfillment providers have to be able to scale up, or down, dramatically in very short periods of time
  • Decrease onboarding time with thorough Customer Requirements Documents and Statement of Work analysis
  • Involving Operations Teams early in the OB process is crucial
  • Flexibility and adaptability in a fulfillment company are second only to experience
  • Make KPI’s part of your culture
  • Personalized Customer Service is paramount to efficient communications in fulfillment
  • Advanced Technology & Software solutions have become the backbone of efficient fulfillment
  • Getting it right at the onboarding stage saves a lot of wasted time and money down the road

Jason Aymerich

Jason Aymerich is currently the President of the e-commerce fulfilment company Complemar ( and its ecommerce offering Jason has extensive experience and knowledge in fulfillment operations and the fulfillment industry. He currently oversees 5 Complemar facilities and operations across the U.S. Jason was honored as a 40 under 40 recipient in 2015 and is a member of the Young Presidents Organization (YPO). Jason has an MBA from the Simon School of Business at the University of Rochester.