Panel: Keeping Up with Customers and Knowing How to Win Them Throughout the Delivery Experience

  • How are your current warehouse and delivery strategies securing customer relationships and maximizing digital success across all channels?
  • Focusing on customers to understand their requirements and succeed their expectations
  • Refining your last mile strategy with rapidly changing customer needs and behaviors
  • Adjusting and aligning customer-driven strategies to target customers in global and local markets
  • Discussing the digitization of speed, price and convenience as contributors of customer loyalty

Roberto Villalobos
Director, Digital Operations &

Roberto is an industrial engineer with 16 years of experience, focused on commercial, operations, logistics and consulting positions with outstanding results on implementing new projects in technology companies, e-commerce, automotive industry and consulting services. In various companies, as well as consulting companies like Accenture, his job has been focused on implementing new projects that have an impact on direct sales and their supply chain. In the last few years, he has been passionate about eCommerce. Roberto has been at Walmart for 2 years. He serves as the Walmart eCommerce Groceries Director and specializes in Online Groceries, sales and operations. Prior to Walmart, he worked at Amazon Mexico.

Maia Benson
Global Head of Shipping & Fulfillment

Maia Benson is the Global Commercial Head of Shipping & Fulfillment at Shopify. In her role, she leads the commercial team focused on simplifying shipping and fulfillment for Shopify’s growing base of 600K+ entrepreneurs – via embedded product partnerships, product marketing/growth, strategy and operations. She has spent over 10 years building and commercializing award-winning products and experiences for the SMB/SME market

Maia has led businesses from inception across the chasm to revenue and profit growth in the SaaS and ecommerce spaces. She has successfully built net-new digital businesses for both Enterprises and VC-backed companies.

She is the founder of the Digital Marketing course at Cornell University’s Business School and is an active supporter and consultant to NYC tech entrepreneurs.

Neil Ackerman
Sr. Director, Global Supply Chain Enterprise Plan & Advanced Innovation
Johnson & Johnson

Neil is responsible for accelerating supply chain innovation and enablement of advanced planning processes and technologies worldwide. His team is critical in bringing value-based prototyping to life within Johnson and Johnson and beyond. Prior to this role, Neil held various positions at Most recently, he was the Global Director of Integrated Supply Chain, eCommerce strategy and technology innovation at Mondelez International, one of the world’s largest snack companies. In this role, Neil was recognized in various global publications for inventing and launching a Direct to Consumer Supply Chain Model. He is an expert on eCommerce and supply chain innovations, giving keynotes globally for his work on the eCommerce Flywheel and its impact on supply chain for a long-term competitive advantage.

Joe Boehm
SVP, Operations

Joe serves as SVP of Operations at StockX. A highly accomplished senior operations executive with a consistent track record of process optimization, operational efficiency and cost reduction, Boehm has worked across multiple disciplines including supply chain, manufacturing, quality, distribution and customer service. At StockX, he oversees the company’s operations team ensuring that the authentication process is employed across all four verticals including, sneakers, streetwear, handbags and watches. Throughout his career, Boehm has consistently taken an innovative approach to programs, processes and procedures often implementing lean strategies, continuous improvement, ISO standards, safety initiatives and Six Sigma to improve quality and productivity. He holds a bachelor of business administration in transportation and logistics from Iowa State University and an MBA from Northwestern University’s Kellogg School of Management.