Customer Satisfaction Archives - Executive Platforms: Thought Leader Series

Recasting the Role of Manufacturing in Driving Consumer Satisfaction

May 23, 2019

How to ensure consumer centricity throughout an integrated supply chain The role of manufacturing within that integrated supply chain and the impact on consumer satisfaction The capabilities needed to succeed within a company with a global footprint — John Deitrich is the Vice President of Global Manufacturing at Kimberly-Clark. He is responsible for the strategic direction of K-C’s global manufacturing network, including designing and executing global performance standards, building capability in areas of competitive advantage, and overseeing third-party manufacturing. Since joining K-C in 1991, John has held roles of increasing responsibility across sectors and functions including Planning, Logistics, Plant Operations,…

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SUPPLY CHAIN — NA, ETAIL OPERATIONS, VIDEO

Panel: Keeping Up with Customers and Knowing How to Win Them Throughout the Delivery Experience

October 23, 2018

How are your current warehouse and delivery strategies securing customer relationships and maximizing digital success across all channels? Focusing on customers to understand their requirements and succeed their expectations Refining your last mile strategy with rapidly changing customer needs and behaviors Adjusting and aligning customer-driven strategies to target customers in global and local markets Discussing the digitization of speed, price and convenience as contributors of customer loyalty — Roberto Villalobos Director, Digital Operations Walmart.com & Superama.com Walmart Roberto is an industrial engineer with 16 years of experience, focused on commercial, operations, logistics and consulting positions with outstanding results on implementing…

Balancing Cost and Speed in the Two-Day Delivery Challenge

October 22, 2018

Do you really know your customer? Results of a recent survey conducted by Radial reveal that ecommerce consumers are most concerned with convenience and they are willing to make trade-offs based on cost, speed, reliability and eco-friendliness. This session will explore why and when you should offer two-day delivery based on understanding your customer wants and needs. We will explore the trade-offs and decisions in balancing consumer expectations of order quality customer experience, consumer cost, quick shipping, fast delivery versus the cost to the retailer for fulfillment, transportation, inventory carrying, inventory mark downs, etc. The session will explore real world…

Strengthening Customer Satisfaction with Technology-Driven Reverse Logistics

October 22, 2018

How can you leverage real-time analytics to enable supply chain improvement? Identifying proactive opportunities to adopt intelligent transaction processing for a customer-centric returns experience Discussing social media digital offers and its efforts in delivering convenience and shopper loyalty Exploring data-driven insights that respond to shifting consumer demand Exceeding customer expectations and meeting objectives in your overall returns management strategy — Rob Zomok President, Global Operations Inmar Rob joined Inmar in this role in January 2016, bringing tremendous global supply chain leadership experience to the company. During his 20-year career, he has gained a reputation for making significant domestic and international…

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SUPPLY CHAIN — NA, VIDEO

Building Your Supply Chain Strategy to Ensure Customer Satisfaction

September 27, 2018

Connecting the dots to understand what your customer wants from you Using customer-defined world class customer service to meet and exceed expectations Breaking down functional silos and increasing employee engagement to make everyone a contributor to continual improvement of the value chain Scaling up supply chain performance even in the face of shorter lead times and rising demand Demonstrating these tactics with real world examples Building a Supply Chain for Customer Satisfaction Every company speaks of the need to adopt a “customer-centric” approach. Sandra MacQuillan, chief supply chain officer, explains how Kimberly-Clark achieves that elusive goal. During the 2018 edition…

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Customer Satisfaction

Recasting the Role of Manufacturing in Driving Consumer Satisfaction

Panel: Keeping Up with Customers and Knowing How to Win Them Throughout the Delivery Experience

Balancing Cost and Speed in the Two-Day Delivery Challenge

Strengthening Customer Satisfaction with Technology-Driven Reverse Logistics

Building Your Supply Chain Strategy to Ensure Customer Satisfaction

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