Building Your Supply Chain Strategy to Ensure Customer Satisfaction

  • Connecting the dots to understand what your customer wants from you
  • Using customer-defined world class customer service to meet and exceed expectations
  • Breaking down functional silos and increasing employee engagement to make everyone a contributor to continual improvement of the value chain
  • Scaling up supply chain performance even in the face of shorter lead times and rising demand
  • Demonstrating these tactics with real world examples

Building a Supply Chain for Customer Satisfaction

Every company speaks of the need to adopt a “customer-centric” approach. Sandra MacQuillan, chief supply chain officer, explains how Kimberly-Clark achieves that elusive goal.

During the 2018 edition of the North American Supply Chain Executive Summit, Executive Platforms was proud to partner with SupplyChainBrain to conduct a number of onsite interviews between our speaker faculty and SupplyChainBrain’s Managing Editor Robert Bowman.

Sandra MacQuillan
SVP and Chief Supply Chain Officer
Kimberly-Clark Corporation

Sandra MacQuillan is Senior Vice President and Chief Supply Chain Officer for Kimberly-Clark Corporation, leading their Global Supply Chain organization with global responsibilities for Procurement, Manufacturing, Logistics, Sustainability, Safety, Quality and Regulatory.

Sandra joined K-C from Mars Incorporated, where she most recently served as Global Vice President, Supply Chain responsible for manufacturing, engineering and logistics for Global Petcare, a $15 billion business.

Sandra’s expertise is in creating and implementing customer focused supply strategies. She is passionate about supply chain and the role it plays in driving the business; particularly in delivering customer value through supply chain effectiveness with the non-negotiable requirements of Quality, Safety, Service and Cost.

Her experiences in living and working in diverse cultures across the globe have enabled her to build a unique and deep knowledge of how to drive and embed global strategies and programs effectively. Sandra has a strong focus on talent development and is recognized for identifying, building and developing talent and capabilities.

Additionally, Sandra has wide-ranging experience across many consumer goods segments and technologies. She has worked in all areas of Supply Chain and also in Research and Development, holding regional and global roles focusing on delivering value to businesses and customers by connecting and transforming the supply chain through deep understanding and partnership with the Business.

Sandra is a member of the SCM World’s Executive Advisory Board and also is a LEAD Advisory Board member. She is a chartered mechanical engineer and was elected as a Fellow of the Institute of Mechanical Engineers in 2011. She was also appointed a Fellow of the Royal Society of Arts in recognition of the work early in her career in encouraging young students and in particular women into engineering.

Sandra and her husband Tom have one son and reside in Atlanta, GA.

Robert Bowman
Managing Editor

Robert Bowman is a veteran editor, reporter and writer covering supply-chain management, international trade, economics, finance, regulation, compliance, technology, logistics, professional education, the environment, human rights, and labor management. Bob writes and edits theme-based articles, in-depth case studies, and a weekly blog. I’ve served as interviewer in thousands of videos, hosted numerous webinars, and produce and host a weekly podcast. Bob is also a published novelist. Prior to SupplyChainBrain, Bob has also contributed to the Journal of Commerce, World Trade, Distribution, Shipping and Trade News (Tokyo), Traffic World, Buyside, Cargovision, Warehousing Management, Pacific Shipper, Lloyd’s List and Lloyd’s Maritime Asia.

For more interviews with SupplyChainBrain, please check out their video listings.