Sandra MacQuillan

Connecting the dots to understand what your customer wants from you Using customer-defined world class customer service to meet and exceed expectations Breaking down functional silos and increasing employee engagement to make everyone a contributor to continual improvement of the value chain Scaling up supply chain performance even in the face of shorter lead times and rising demand Demonstrating these tactics with real world examples Building a Supply Chain for Customer Satisfaction Every company speaks of the need to adopt a “customer-centric” approach. Sandra MacQuillan, chief supply chain officer, explains how Kimberly-Clark achieves that elusive goal. During the 2018 edition…