Tag

Delivery

Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency
ETAIL OPERATIONS, VIDEO, VIDEO

Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency

 How Home Depot is building out a network to enable the fastest, most-efficient delivery in home improvement Enabling options from free pickup in-store to same-day delivery Tailoring capabilities to the type of delivery needed from parcel to flatbed jobsite delivery — Colby Chiles VP, Supply Chain Delivery The Home Depot Colby Chiles is the Vice President of Delivery with responsibility for strategy, execution, and customer experience for all appliance, store, online, and Interline deliveries. Colby joined The Home Depot in 2007 as a Supply Chain Manager responsible for Real Estate Planning and Network Strategy for the RDC network. Following…

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Great Supplier Delivery Performance in a Constrained Supply Chain World
SUPPLY CHAIN, VIDEO

Great Supplier Delivery Performance in a Constrained Supply Chain World

During the 2018 edition of the North American Supply Chain Executive Summit, Executive Platforms was proud to partner with SupplyChainBrain to conduct a number of onsite interviews between our speaker faculty and SupplyChainBrain’s Managing Editor Robert Bowman. — Kevin Kryscio Sr. Director, Supply Chain Ace Hardware Kevin Kryscio has spent the last 20 years leading Supply Chain transformations in various roles within high tech, manufacturing, and retail distribution companies. Kevin is a certified Lean Six Sigma Black Belt, and holds the PMP certification for Project Management. Kevin is currently the Senior Director of Supply Chain at Ace Hardware located in Chicago, Illinois accountable…

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Panel: Keeping Up with Customers and Knowing How to Win Them Throughout the Delivery Experience
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Panel: Keeping Up with Customers and Knowing How to Win Them Throughout the Delivery Experience

How are your current warehouse and delivery strategies securing customer relationships and maximizing digital success across all channels? Focusing on customers to understand their requirements and succeed their expectations Refining your last mile strategy with rapidly changing customer needs and behaviors Adjusting and aligning customer-driven strategies to target customers in global and local markets Discussing the digitization of speed, price and convenience as contributors of customer loyalty — Roberto Villalobos Director, Digital Operations Walmart.com & Superama.com Walmart Roberto is an industrial engineer with 16 years of experience, focused on commercial, operations, logistics and consulting positions with outstanding results on implementing…

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ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Balancing Cost and Speed in the Two-Day Delivery Challenge

Do you really know your customer? Results of a recent survey conducted by Radial reveal that ecommerce consumers are most concerned with convenience and they are willing to make trade-offs based on cost, speed, reliability and eco-friendliness. This session will explore why and when you should offer two-day delivery based on understanding your customer wants and needs. We will explore the trade-offs and decisions in balancing consumer expectations of order quality customer experience, consumer cost, quick shipping, fast delivery versus the cost to the retailer for fulfillment, transportation, inventory carrying, inventory mark downs, etc. The session will explore real world…

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