Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency

  • How Home Depot is building out a network to enable the fastest, most-efficient delivery in home improvement
  • Enabling options from free pickup in-store to same-day delivery
  • Tailoring capabilities to the type of delivery needed from parcel to flatbed jobsite delivery

Colby Chiles
VP, Supply Chain Delivery
The Home Depot

Colby Chiles is the Vice President of Delivery with responsibility for strategy, execution, and customer experience for all appliance, store, online, and Interline deliveries.

Colby joined The Home Depot in 2007 as a Supply Chain Manager responsible for Real Estate Planning and Network Strategy for the RDC network. Following RDC rollout, Colby had a role as Sr. Manager of Channel Management before moving to Delivery in 2011. In DF/Delivery since 2011, Colby has had roles of increasing responsibility starting with online delivery operations and expanding into strategy and execution for all delivery channels.

Prior to The Home Depot, Colby worked as a Consultant in Accenture’s Supply Chain planning practice as well as UPS Supply Chain Solutions.

Colby earned his bachelor’s degree at Georgia Tech in Industrial and Systems Engineering. He also holds a Master’s of Engineering in Logistics from MIT.