Tag

ECommerce

Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency
ETAIL OPERATIONS, VIDEO, VIDEO

Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency

 How Home Depot is building out a network to enable the fastest, most-efficient delivery in home improvement Enabling options from free pickup in-store to same-day delivery Tailoring capabilities to the type of delivery needed from parcel to flatbed jobsite delivery — Colby Chiles VP, Supply Chain Delivery The Home Depot Colby Chiles is the Vice President of Delivery with responsibility for strategy, execution, and customer experience for all appliance, store, online, and Interline deliveries. Colby joined The Home Depot in 2007 as a Supply Chain Manager responsible for Real Estate Planning and Network Strategy for the RDC network. Following…

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Re-Engineering the Supply Chain
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO, VIDEO

Re-Engineering the Supply Chain

Keeping eCommerce customer expectations in mind when reconstructing the supply chain Examining the rapid growth of automation and realigning capabilities with changing demands Maintaining agile and flexible operations focusing on digital channels What should leadership be doing today to get ready for the next ten years? — Gemma Kubat SVP of Engineering and Activation Target Gemma Kubat, Senior Vice President of Engineering & Activation, leads all aspects of new automation and robotics capabilities, including design, development, activation and ongoing assets management. Before Target, Gemma held various leadership roles at Walmart and most recently was Vice President of Global Business Services….

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From Analysis to Action: Accelerating Transformation in a Global eCommerce Organization
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO, VIDEO

From Analysis to Action: Accelerating Transformation in a Global eCommerce Organization

Unlocking the potential of eCommerce evolution Changing supply chain KPIs and strategies behind adapting to new measurements Operational optimization and leveraging growth opportunities in a new domain The importance of strong leadership culture — Alan Blake COO Blue Apron Alan Blake has 35 years of supply chain and manufacturing experience and is currently the COO at Blue Apron, an e-commerce direct to consumer meal kit company. Previously he served as Chief Supply Chain Officer at Revlon, Inc., responsible for all aspects of the end-to-end global supply chain. Before Revlon, he was Executive Vice President of Global Operations at Ventura Foods,…

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Found Money: How to Diagnose Your Leaky Funnel and Stop Losing Revenue
ETAIL OPERATIONS, VIDEO, VIDEO

Found Money: How to Diagnose Your Leaky Funnel and Stop Losing Revenue

Demonstrating that even successful retailers are losing sales from interested customers, and most have very little understanding what went wrong Visualizing where merchants are losing customers in the payment stack, and understanding the lifetime value those would-be customers represent What does effective automating order management through gathering in-house data and working with third-party payment vendors look like? Walking through ways to paint a clear picture of your revenue funnel to close gaps, clear bottlenecks, and keep customers happily moving from interest to purchase to delivery — J. Bennett VP, Operations and Corporate Development Signifyd J. Bennett is the VP of…

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Same-Day and Next-Day Delivery – Meet Demand, Make More Money
ETAIL OPERATIONS, ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO, VIDEO

Same-Day and Next-Day Delivery – Meet Demand, Make More Money

Leveraging high demand for same-day and next-day delivery to drive even more purchase value Growth factors: determining locations, organizing transportation and leveraging other logistics networks to build a scalable solution Staying ahead of the data: What market trends and customer expectations tell us Managing priorities and demand planning with more factors to consider and less time to execute — Marcelo Wesseler VP, eCommerce Services Ingram Micro Commerce & Lifecycle Services Marcelo Wesseler is the VP of eCommerce at Ingram Micro Commerce & Lifecycle Services where he focuses on the growth of the Shipwire Platform to support order and inventory management…

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Evolution of an Industry: Case Study
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Evolution of an Industry: Case Study

Strategies that make an impact as we navigate the eCommerce market Taking a refreshed approach to overcoming challenges in shipping and inventory management Best practices in meeting customer expectations — Maia Benson Global Commercial Lead Shopify Maia Benson is the Global Commercial Head of Shipping & Fulfillment at Shopify. In her role, she leads the commercial team focused on simplifying shipping and fulfillment for Shopify’s growing base of 600K+ entrepreneurs – via embedded product partnerships, product marketing/growth, strategy and operations. She has spent over 10 years building and commercializing award-winning products and experiences for the SMB/SME market Maia has led…

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Exploring Puma’s AutoStore: Rising to a Challenge and Setting the Bar
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Exploring Puma’s AutoStore: Rising to a Challenge and Setting the Bar

Highlights in building the AutoStore: Shared challenges and successes Maintaining agile and flexible operations with customer expectation in mind Balancing distribution efficiency with innovation Automation as a critical business piece — Nicole Barrasso VP, Warehouse Distribution & Supply Chain Projects PUMA North America, Inc. Nicole Barrasso is VP, Warehousing Distribution & Supply Chain Projects at PUMA North America, Inc., the U.S. subsidiary of PUMA SE. Since 1948, PUMA SE markets, sells and distributes sport lifestyle apparel, footwear and accessories globally. Her twenty-year background in strategy, supply chain and project management is the hybrid approach she applies to day-to-day execution of…

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Unified Retailing: Three Keys to Unlocking Omnichannel Sales Profitably
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Unified Retailing: Three Keys to Unlocking Omnichannel Sales Profitably

Flexible Systems – Shopping trends and behaviors continue to evolve, forcing retailers to quickly adapt and try new ways to capture sales from both new and existing customers Profitable Personalization – The demands of personalized, omnichannel retailing require more than just new technology to ensure retailer profitability Consistent Experiences – In an omnichannel marketplace, what is needed, beyond technology, to ensure every customer experience delivers on your promise to sell, fulfill, and engage anywhere? — Jeff Ball VP Strategic Business Development, Store Systems Manhattan Associates For over 25 years, Jeff has helped retailers both large and small transform their businesses…

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Exploring the Automation Experience for Multichannel Business
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Exploring the Automation Experience for Multichannel Business

Taking a practical approach: Comparing challenges and successes when rolling out new technologies How can you leverage automation to build bridges across all channels? Leading Organizational Growth and Development What does the future hold for this trend? — Massimo Sapone SVP, Planning & Logistics North America Luxottica Massimo Sapone, Luxottica’s North America leader of Planning and Logistics, cultivates an abundance of international experience in global operations. Passionate about delivering best-in-class quality and service, Massimo believes that these factors are fundamental in ensuring he provides the customer with product of the highest quality to continue to grow the business as leader…

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BLUEPRINT, PODCAST, SUPPLY CHAIN

BluEPrint 9: The Game Edition – Competitive Shopping, Training and Empathy in Supply Chain

Incorporating game elements engages workers and customers in an otherwise routine task. When companies create an interactive experience, people feel more connected, train better, and buy more. Whether it’s a competitive bid on eBay or understanding what it’s like to work in Amazon’s fulfillment centers, see how gamification and game-based interactions disrupt the industry.

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BLUEPRINT, PODCAST, SUPPLY CHAIN

bluEPrint 7- Uber-minded: Leveraging AI and the Sharing Economy for Supply Chain

In 2012, Target sent out baby coupons to a teenager according to her buying history which predicted a pregnancy. At first, the teen’s father  complained to Target but after finding out his daughter was indeed carrying, he apologized to the manager. Not only can machine learning predicting customer habits and model demand, they can use data from throughout the supply chain to grab solutions faster.

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BLUEPRINT, PODCAST, SUPPLY CHAIN

bluEPrint 1- VR Innovations, Sustainable Practices and Keeping up with eCommerce

In the age of information overload, we believe in getting to the bottom line. That’s why Executive Platforms is launching bluEPrint, a regular supply chain news bulletin to streamline your reading and deliver global insights straight to you. As a reader, you can expect regular up-to-date content that outlines: Inside look at how other companies are optimizing their supply chains Updates on emerging technologies and customer habits A framework of ideas and methods for you to build upon Whether you’re a regular executive at our annual North American Supply Chain Executive Summit series, or new to our community, we want…

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Next Generation Supply Chain Innovation
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Next Generation Supply Chain Innovation

How will Supply Chain evolve, and how will this impact the way we do Retail? Harnessing digital technology What actions can be done to stay ahead of the game? Leveraging the Cloud Sharing the lessons learned so far and discussing next steps — David Warrick General Manager, Global Supply Chain Microsoft As GM of Global Supply Chain for Microsoft, Dave manages the order to cash cycle, Channel Operations Planning and Distribution & Logistics for all Microsoft physical products worldwide including Xbox, Surface, Accessories and Surface Hub. He also manages all aspects of Channel Management, Software Manufacturing, and numerous other functions…

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Strategic Onboarding: The Most Important Step in Outsourced Fulfillment Operations
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Strategic Onboarding: The Most Important Step in Outsourced Fulfillment Operations

Fulfillment providers have to be able to scale up, or down, dramatically in very short periods of time Decrease onboarding time with thorough Customer Requirements Documents and Statement of Work analysis Involving Operations Teams early in the OB process is crucial Flexibility and adaptability in a fulfillment company are second only to experience Make KPI’s part of your culture Personalized Customer Service is paramount to efficient communications in fulfillment Advanced Technology & Software solutions have become the backbone of efficient fulfillment Getting it right at the onboarding stage saves a lot of wasted time and money down the road —…

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