Tag

Customer-Centricity

Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency
ETAIL OPERATIONS, VIDEO, VIDEO

Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency

 How Home Depot is building out a network to enable the fastest, most-efficient delivery in home improvement Enabling options from free pickup in-store to same-day delivery Tailoring capabilities to the type of delivery needed from parcel to flatbed jobsite delivery — Colby Chiles VP, Supply Chain Delivery The Home Depot Colby Chiles is the Vice President of Delivery with responsibility for strategy, execution, and customer experience for all appliance, store, online, and Interline deliveries. Colby joined The Home Depot in 2007 as a Supply Chain Manager responsible for Real Estate Planning and Network Strategy for the RDC network. Following…

Continue reading
Found Money: How to Diagnose Your Leaky Funnel and Stop Losing Revenue
ETAIL OPERATIONS, VIDEO, VIDEO

Found Money: How to Diagnose Your Leaky Funnel and Stop Losing Revenue

Demonstrating that even successful retailers are losing sales from interested customers, and most have very little understanding what went wrong Visualizing where merchants are losing customers in the payment stack, and understanding the lifetime value those would-be customers represent What does effective automating order management through gathering in-house data and working with third-party payment vendors look like? Walking through ways to paint a clear picture of your revenue funnel to close gaps, clear bottlenecks, and keep customers happily moving from interest to purchase to delivery — J. Bennett VP, Operations and Corporate Development Signifyd J. Bennett is the VP of…

Continue reading
Delivering on “Customer-Centricity” Throughout Our End-to-End Digital Environment
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Delivering on “Customer-Centricity” Throughout Our End-to-End Digital Environment

What lessons can we learn from big data collection & analytics? Finding new ways to break down silos and deliver value to customers Gathering and analyzing actionable insights to know your customers from every angle Leveraging a data-driven approach to our operating model to drive innovation The journey designing an end-to-end omnichannel experience for your customers — Anisa Kumar VP of eCommerce Levi Strauss Americas Anisa Kumar is a global operations analytics and strategy expert with over 15 years of retail industry experience. At Levi Strauss & Co., Anisa is the Vice President and General Manager of the LS&Co eCommerce…

Continue reading
Lenovo’s Customer-Centricity Transformation
SUPPLY CHAIN, VIDEO

Lenovo’s Customer-Centricity Transformation

Ben Massie shared Lenovo’s experience transitioning its supply chain into a customer-facing, customer-focused operation at the 2016 edition of the North American Supply Chain Executive Summit. While there were no cameras rolling during his presentation, he offered this summary of his case study in an interview  in the Exhibition Hall on September 13th. Ben Massie is the Executive Director of Global Customer Fulfillment for Lenovo’s Datacenter Group. In this role Ben is responsible for all e2e elements of Lenovo’s datacenter clients order to delivery experience across every region with employees in 12 different countries. Previous to this role Ben ran…

Continue reading