Tag

Customer-Centricity

Fireside Chat: Leadership in an Era of Technology-Driven Supply Chain Transformation
SUPPLY CHAIN, SUPPLY CHAIN — NA, VIDEO

Fireside Chat: Leadership in an Era of Technology-Driven Supply Chain Transformation

Dave Clark has more than 20 years of business leadership experience at Amazon. Throughout his career, Dave has built a reputation for logistical excellence, strategic and long-term thinking, a high degree of integrity, and a deep commitment to serving customers.

Dave began his career at Amazon in 1999 as an Operations Manager, working his way up to become the CEO of Amazon’s worldwide consumer business in 2021. While holding significant leadership roles, Dave was the driving force behind the development and expansion of Amazon’s fulfillment and logistics programs, which have become the backbone of the company’s retail business.

He also oversaw several key divisions, including online stores, physical stores, third-party seller marketplaces, and the Amazon Prime subscription business, generating more than 75% of Amazon’s revenue in the first quarter of 2022. Dave helped define the vision for Amazon’s commitment to carbon neutrality as well, presenting a TED Talk in 2020 entitled: Amazon’s climate pledge to be net-zero by 2040.

Currently, Dave is a member of the American Red Cross Board of Governors as a long-time advocate for the organization. His accolades include the 2016 University of Tennessee Accomplished Alumni Award and the 2018 Seattle Business Magazine Executive Excellence Award. He also returned to his alma mater as Auburn University’s 2022 Commencement Speaker. He holds a Bachelor’s Degree in Music Education from Auburn University and a Master of Business Administration from the University of Tennessee.

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Building “Deep Trust” and Elevating and Accelerating Customer Experiences Through Autonomous, Intelligent Supply Chains
SUPPLY CHAIN — NA, VIDEO

Building “Deep Trust” and Elevating and Accelerating Customer Experiences Through Autonomous, Intelligent Supply Chains

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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Integrating Customer Centricity and Innovative Technology into a Forward-Looking Manufacturing & Compliance Strategy
LIFE SCIENCES, LIFE SCIENCES, VIDEO

Integrating Customer Centricity and Innovative Technology into a Forward-Looking Manufacturing & Compliance Strategy

Anil Sawant is Senior Vice President, Global Quality Compliance at Merck. He is a healthcare Executive with over 35 years of operations experience in Quality Operations, Ethics & Compliance, Research Integrity and Auditing functions. A strategic thinker experienced in development and deployment of management controls, governance processes, and quality and compliance systems in diverse business environments and cultures. Anil leads groups managing branded and generic products, small molecules, vaccines, bio-pharmaceutical, medical devices and consumer products. He was part of the teams that commercialized the first antibody-drug conjugate product and first photoactive drug. Expertise in interpretation of GMPs, GLPs, and GCPs. Good understanding of SOX, Anti-Kickback, Anti-Trust, Privacy and FCPA. Skilled crisis manager and pragmatic thinker with excellent understanding of regulatory requirements, global pharmaceutical supply chain and R&D operations. Extensive experience in resolving compliance matters with US FDA and international regulatory agencies. Subject matter expert in pharmaceutical microbiology and aseptic processing.

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The CDMO of the Future
LIFE SCIENCES, LIFE SCIENCES, VIDEO

The CDMO of the Future

JR Humbert is currently the VP, Quality at INCOG BioPharma Services, and created and implemented the quality system at INCOG, which in three years went from company creation through successful FDA inspection in 3 years.

JR has over 20 years of pharmaceutical and biotechnology industry experience in validation, quality, technology transfer, process engineering, and program management. Some of JR’s previous companies include Piramal Pharma Solutions, Roche/Genentech, Hospira, and Cook Pharmica.

JR has participated in multiple global health authority inspections and developed inspection responses. JR has an MBA from Indiana University, and a BA in Chemistry and Biochemistry from the University of Colorado-Boulder.

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The Role CDMOs Play in the Future of Medicine — A Conversation with JR Humbert of INCOG BioPharma Services
LIFE SCIENCES, LIFE SCIENCES, VIDEO, PODCAST

The Role CDMOs Play in the Future of Medicine — A Conversation with JR Humbert of INCOG BioPharma Services

JR Humbert is currently the VP, Quality at INCOG BioPharma Services, and created and implemented the quality system at INCOG, which in three years went from company creation through successful FDA inspection in 3 years.

JR has over 20 years of pharmaceutical and biotechnology industry experience in validation, quality, technology transfer, process engineering, and program management. Some of JR’s previous companies include Piramal Pharma Solutions, Roche/Genentech, Hospira, and Cook Pharmica.

JR has participated in multiple global health authority inspections and developed inspection responses. JR has an MBA from Indiana University, and a BA in Chemistry and Biochemistry from the University of Colorado-Boulder.

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How Toyota North America Looks After Employees’ Mental Health to Evolve the Workplace for Future Mobility
HUMAN RESOURCES, VIDEO, HUMAN RESOURCES

How Toyota North America Looks After Employees’ Mental Health to Evolve the Workplace for Future Mobility

Kim Cockrell is chief human resources officer for Toyota Motor North America (TMNA), responsible for TMNA’s human resources (HR) function. In this role, she is responsible for the setting the vision and strategic direction of human capital across the North American Region. Her organization delivers solutions to enhance team member engagement for areas including Compensation, Benefits, Talent Development, Talent Acquisition, Strategy & Workforce Planning, HR Technology & Analytics, HR Communications, and Labor Relations.

Prior to Ms. Cockrell’s current position, she served as vice president of Human Resources, Toyota Motor North America.

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Our Customer-Centricity Transformation Journey
VIDEO, SUPPLY CHAIN, SUPPLY CHAIN — EUROPE

Our Customer-Centricity Transformation Journey

Bettina Castillo is a leader with a big passion for building a resilient world-class supply chain together with internal and external stakeholders. She strives to deliver exceptional quality to the IKEA customers and people connected to the IKEA supply chain. Always with value-based leadership, connecting business and people with a focus on simplicity throughout changing environments.

Bettina is the Global Supply Operations Manager at IKEA Supply, the organisation responsible for the development of IKEA´s transport and logistic services capacities and its operations, as well as the responsibility for managing the physical flow of IKEA products from the suppliers to the stores. Together with 400+ passionate co-workers around the world, she sets and steers the global development agenda and secures performance excellence in the area of global supply operations.

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Fireside Chat: New Tech is Evolving Fast, and Customer Adoption is Even Faster
TECHNOLOGY, VIDEO

Fireside Chat: New Tech is Evolving Fast, and Customer Adoption is Even Faster

An accomplished and results driven technology executive, Cheryl has built high performing, global product and technology teams that have created some of the web’s most innovative, popular and award-winning consumer experiences, and has spearheaded transformational change within organizations to drive business results at-scale.

As SVP New Businesses & Emerging Tech for Walmart Global Tech, Cheryl leads a team of technologists with a mission to make the whole greater than the sum of the parts by delivering value, speed, efficiencies and operational excellence for retail and emerging tech capabilities.

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Fireside Chat: Elevating Your Tech Team from Foundational Support to Dynamic Growth Driver
TECHNOLOGY, VIDEO

Fireside Chat: Elevating Your Tech Team from Foundational Support to Dynamic Growth Driver

Brett Craig is executive vice president and chief information officer for Target and a member of its leadership team. He leads the strategic direction and management of the enterprise technology systems that elevate Target’s guest and team member experience. In this role, Brett is responsible for the company’s technology roadmap and oversees Target’s global product engineering, infrastructure, cybersecurity, data sciences, and architecture teams.

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How a Global MedTech Leader Operates to Keep Growing Despite a Worldwide Pandemic
MANUFACTURING, MANUFACTURING, VIDEO

How a Global MedTech Leader Operates to Keep Growing Despite a Worldwide Pandemic

In his role, Viju is responsible for global operations, including manufacturing, direct procurement, regulatory affairs, quality assurance, sustainability, integrated business planning, logistics and advanced operations such as Additive Manufacturing technology development.

In this session, Viju highlights Stryker’s strategy to maintain strong growth while impacting more than 130 million patients globally despite the global supply chain crisis.

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Fireside Chat: Integrating Customer Centricity and Innovative Technology into a Forward-Looking Manufacturing Strategy
LIFE SCIENCES, LIFE SCIENCES, VIDEO

Fireside Chat: Integrating Customer Centricity and Innovative Technology into a Forward-Looking Manufacturing Strategy

How are biology and patient needs influencing risk-based investment and networking structure in the manufacturing space? Discussing route and location of administration, including MDCP considerations, components and suppliers, design standards including image selection, and packaging network design Exploring flexible facilities, integrated clinical launches, and capital risk avoidance in the quest to get fast to clinical and fast to respond Understanding the need for early investment in platform changes. How is the emergence of ADCs, modality blurring, and market considerations changing the way we traditionally work? Talking about access issues including regionalization and localization, IP considerations, and how higher order BSL…

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Creating a Customer-Centric Global Supply Chain
SUPPLY CHAIN — NA, SUPPLY CHAIN, VIDEO

Creating a Customer-Centric Global Supply Chain

Dow’s multi-year journey to create a more customer-centric global supply chain has proven just how essential the right digital approach is to building resilience and reliability. Designing your supply chain through the customer experience lens Employing company-wide planning technology and processes to improve transparency of very dynamic materials demand, enabling faster, better decisions to fulfill customer orders Using real-time shipment visibility to improve delivery forecasts, and proactively anticipate and take action against disruptions — Greg Jozwiak Chief Supply Chain Officer Dow Inc. Greg Jozwiak is Chief Supply Chain Officer for Dow. During his 35-year career with Dow, Greg has business experience…

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Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency
ETAIL OPERATIONS, VIDEO, VIDEO

Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency

 How Home Depot is building out a network to enable the fastest, most-efficient delivery in home improvement Enabling options from free pickup in-store to same-day delivery Tailoring capabilities to the type of delivery needed from parcel to flatbed jobsite delivery — Colby Chiles VP, Supply Chain Delivery The Home Depot Colby Chiles is the Vice President of Delivery with responsibility for strategy, execution, and customer experience for all appliance, store, online, and Interline deliveries. Colby joined The Home Depot in 2007 as a Supply Chain Manager responsible for Real Estate Planning and Network Strategy for the RDC network. Following…

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Found Money: How to Diagnose Your Leaky Funnel and Stop Losing Revenue
ETAIL OPERATIONS, VIDEO, VIDEO

Found Money: How to Diagnose Your Leaky Funnel and Stop Losing Revenue

Demonstrating that even successful retailers are losing sales from interested customers, and most have very little understanding what went wrong Visualizing where merchants are losing customers in the payment stack, and understanding the lifetime value those would-be customers represent What does effective automating order management through gathering in-house data and working with third-party payment vendors look like? Walking through ways to paint a clear picture of your revenue funnel to close gaps, clear bottlenecks, and keep customers happily moving from interest to purchase to delivery — J. Bennett VP, Operations and Corporate Development Signifyd J. Bennett is the VP of…

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