Tag

Customer-Centricity

How Toyota North America Looks After Employees’ Mental Health to Evolve the Workplace for Future Mobility
HUMAN RESOURCES, VIDEO, HUMAN RESOURCES

How Toyota North America Looks After Employees’ Mental Health to Evolve the Workplace for Future Mobility

Kimberly CockrellChief Human Resources OfficerToyota Kim Cockrell is chief human resources officer for Toyota Motor North America (TMNA), responsible for TMNA’s human resources (HR) function. In this role, she is responsible for the setting the vision and strategic direction of human capital across the North American Region. Her organization delivers solutions to enhance team member engagement for areas including Compensation, Benefits, Talent Development, Talent Acquisition, Strategy & Workforce Planning, HR Technology & Analytics, HR Communications, and Labor Relations. Prior to Ms. Cockrell’s current position, she served as vice president of Human Resources, Toyota Motor North America. Ms. Cockrell joined Toyota…

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Our Customer-Centricity Transformation Journey
VIDEO, SUPPLY CHAIN, SUPPLY CHAIN — EUROPE

Our Customer-Centricity Transformation Journey

Acknowledging that all modern supply chains must be customer-centric, and so creating a flexible, scalable global supply chain with our customers at the core is not a competitive advantage: It is a matter of life and death for our company Discussing the rewards and challenges of building and maintaining a high-performing customer-centric supply chain Establishing transparency and visibility for the global customer experience Offering lessons learned and key takeaways for other supply chain organizations based on our experience Where do we go from here to stay on top and raise what we currently consider to be the ceiling? — Bettina…

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Fireside Chat: New Tech is Evolving Fast, and Customer Adoption is Even Faster
TECHNOLOGY, VIDEO

Fireside Chat: New Tech is Evolving Fast, and Customer Adoption is Even Faster

Exploring the world’s largest retailer’s approach to innovation and emerging tech A “how we built this” look into latest innovations Why quick, cost-effective, and intelligent experimentation is key to unlocking innovation at scale — Cheryl Ainoa EVP, New Business & Emerging Tech Walmart Global Tech An accomplished and results driven technology executive, Cheryl has built high performing, global product and technology teams that have created some of the web’s most innovative, popular and award-winning consumer experiences, and has spearheaded transformational change within organizations to drive business results at-scale. As SVP New Businesses & Emerging Tech for Walmart Global Tech, Cheryl…

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Fireside Chat: Elevating Your Tech Team from Foundational Support to Dynamic Growth Driver
TECHNOLOGY, VIDEO

Fireside Chat: Elevating Your Tech Team from Foundational Support to Dynamic Growth Driver

 Tracing the Target technology team’s evolution Exploring how the Target tech team delivers joy as part of the Target guest experience Elevating a technology team’s role in driving growth — Brett Craig EVP, Chief Information Officer Target Corporation Brett Craig is executive vice president and chief information officer for Target and a member of its leadership team. He leads the strategic direction and management of the enterprise technology systems that elevate Target’s guest and team member experience. In this role, Brett is responsible for the company’s technology roadmap and oversees Target’s global product engineering, infrastructure, cybersecurity, data sciences, and…

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How a Global MedTech Leader Operates to Keep Growing Despite a Worldwide Pandemic
MANUFACTURING, MANUFACTURING, VIDEO

How a Global MedTech Leader Operates to Keep Growing Despite a Worldwide Pandemic

Highlighting Stryker’s strategy to maintain strong growth while impacting more than 130 million patients globally despite the global supply chain crisis Exploring how Stryker works closely with its customers to improve healthcare while ensuring life-saving and life-improving technologies remain available Discussing the evolution of manufacturing plants, technology initiatives and the importance of procurement transformation Analyzing key challenges in manufacturing such as supply challenges for key components including global chip shortages — Viju Menon Group President, Global Quality & Operations Stryker In his role, Viju is responsible for global operations, including manufacturing, direct procurement, regulatory affairs, quality assurance, sustainability, integrated business…

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Fireside Chat: Integrating Customer Centricity and Innovative Technology into a Forward-Looking Manufacturing Strategy
LIFE SCIENCES, LIFE SCIENCES, VIDEO

Fireside Chat: Integrating Customer Centricity and Innovative Technology into a Forward-Looking Manufacturing Strategy

How are biology and patient needs influencing risk-based investment and networking structure in the manufacturing space? Discussing route and location of administration, including MDCP considerations, components and suppliers, design standards including image selection, and packaging network design Exploring flexible facilities, integrated clinical launches, and capital risk avoidance in the quest to get fast to clinical and fast to respond Understanding the need for early investment in platform changes. How is the emergence of ADCs, modality blurring, and market considerations changing the way we traditionally work? Talking about access issues including regionalization and localization, IP considerations, and how higher order BSL…

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Creating a Customer-Centric Global Supply Chain
SUPPLY CHAIN — NA, SUPPLY CHAIN, VIDEO

Creating a Customer-Centric Global Supply Chain

Dow’s multi-year journey to create a more customer-centric global supply chain has proven just how essential the right digital approach is to building resilience and reliability. Designing your supply chain through the customer experience lens Employing company-wide planning technology and processes to improve transparency of very dynamic materials demand, enabling faster, better decisions to fulfill customer orders Using real-time shipment visibility to improve delivery forecasts, and proactively anticipate and take action against disruptions — Greg Jozwiak Chief Supply Chain Officer Dow Inc. Greg Jozwiak is Chief Supply Chain Officer for Dow. During his 35-year career with Dow, Greg has business experience…

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Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency
ETAIL OPERATIONS, VIDEO, VIDEO

Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency

 How Home Depot is building out a network to enable the fastest, most-efficient delivery in home improvement Enabling options from free pickup in-store to same-day delivery Tailoring capabilities to the type of delivery needed from parcel to flatbed jobsite delivery — Colby Chiles VP, Supply Chain Delivery The Home Depot Colby Chiles is the Vice President of Delivery with responsibility for strategy, execution, and customer experience for all appliance, store, online, and Interline deliveries. Colby joined The Home Depot in 2007 as a Supply Chain Manager responsible for Real Estate Planning and Network Strategy for the RDC network. Following…

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Found Money: How to Diagnose Your Leaky Funnel and Stop Losing Revenue
ETAIL OPERATIONS, VIDEO, VIDEO

Found Money: How to Diagnose Your Leaky Funnel and Stop Losing Revenue

Demonstrating that even successful retailers are losing sales from interested customers, and most have very little understanding what went wrong Visualizing where merchants are losing customers in the payment stack, and understanding the lifetime value those would-be customers represent What does effective automating order management through gathering in-house data and working with third-party payment vendors look like? Walking through ways to paint a clear picture of your revenue funnel to close gaps, clear bottlenecks, and keep customers happily moving from interest to purchase to delivery — J. Bennett VP, Operations and Corporate Development Signifyd J. Bennett is the VP of…

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Delivering on “Customer-Centricity” Throughout Our End-to-End Digital Environment
SUPPLY CHAIN — NA, ETAIL OPERATIONS, VIDEO

Delivering on “Customer-Centricity” Throughout Our End-to-End Digital Environment

What lessons can we learn from big data collection & analytics? Finding new ways to break down silos and deliver value to customers Gathering and analyzing actionable insights to know your customers from every angle Leveraging a data-driven approach to our operating model to drive innovation The journey designing an end-to-end omnichannel experience for your customers — Anisa Kumar VP of eCommerce Levi Strauss Americas Anisa Kumar is a global operations analytics and strategy expert with over 15 years of retail industry experience. At Levi Strauss & Co., Anisa is the Vice President and General Manager of the LS&Co eCommerce…

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Lenovo’s Customer-Centricity Transformation
SUPPLY CHAIN — NA, VIDEO

Lenovo’s Customer-Centricity Transformation

Ben Massie shared Lenovo’s experience transitioning its supply chain into a customer-facing, customer-focused operation at the 2016 edition of the North American Supply Chain Executive Summit. While there were no cameras rolling during his presentation, he offered this summary of his case study in an interview  in the Exhibition Hall on September 13th. Ben Massie is the Executive Director of Global Customer Fulfillment for Lenovo’s Datacenter Group. In this role Ben is responsible for all e2e elements of Lenovo’s datacenter clients order to delivery experience across every region with employees in 12 different countries. Previous to this role Ben ran…

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