How Toyota North America Looks After Employees’ Mental Health to Evolve the Workplace for Future Mobility

  • Effective strategies to re-engage employees, taking new approaches to hiring, and using alternative tools such as social media to tell the industry’s story and lure fresh talent
  • How to inspire employees to make changes, not only for themselves but to impact change for the organization
  • Offering examples on how to leverage technology differently and breaking molds to spark passion and strengthen employee loyalty
  • Taking a look into Toyota’s customer-centric approach that puts the team member, or employee, first which, in turn, attracts new talent to the organization and offering examples about employee well-being including mental, social & financial health

Kimberly Cockrell
Chief Human Resources Officer

Kim Cockrell is chief human resources officer for Toyota Motor North America (TMNA), responsible for TMNA’s human resources (HR) function. In this role, she is responsible for the setting the vision and strategic direction of human capital across the North American Region. Her organization delivers solutions to enhance team member engagement for areas including Compensation, Benefits, Talent Development, Talent Acquisition, Strategy & Workforce Planning, HR Technology & Analytics, HR Communications, and Labor Relations.

Prior to Ms. Cockrell’s current position, she served as vice president of Human Resources, Toyota Motor North America.

Ms. Cockrell joined Toyota Financial Services (TFS) in 2006, as HR manager for the company’s Eastern Customer Service Center (CSC) and, later, its Western Region and Sales, Marketing & Product department at Toyota’s national headquarters. In 2011, Ms. Cockrell was promoted to national HR manager for CSC Operations & Field Services, providing leadership and strategic direction to operations teams nationwide. She was also national manager of business readiness & change management for an enterprise transformation program before joining the TFS service operations team in 2013 as the General Manager for service operations strategy, planning & support.

Ms. Cockrell began her career in recruiting, training, and development at Lehman Brothers, where she worked with senior management to develop strategies and created a continuing education curriculum for the company. She later continued with the HR teams at Yahoo, First Data Corporation (Fiserv), and BearingPoint Inc., where she held the role of HR manager.

Ms. Cockrell serves on the board for North Texas Food Bank, Southern Regional board for Step Up Women’s Network and serves in several ministries at Fellowship Dallas Bible Church. She was recognized by Who’s Who in Black Dallas in both 2018 and 2019.

Ms. Cockrell earned her Bachelor of Arts in Psychology from Emory University in Atlanta, Georgia, and her Master of Science in Counseling from Fordham University in New York.