The Secret Sauce to a Seamless People Experience: Lessons from the Golden Arches

  • Fostering a seamless experience from employees to customers to overcome challenges and accelerate business results
  • Offering strategies to meet shifting employee expectations and drive retention by building great workplaces, promoting engagement, and providing meaningful work
  • Modernizing ways of working across all levels of an organization to enable more rapid innovation and effective collaboration
  • Developing local and national HR teams to focus on future-focused initiatives grounded in insights to best deliver for employees

Shammara Howell
Chief Field People Officer, McDonald’s USA

Shammara serves as Vice President and Global Chief Talent Officer at McDonald’s Corporation. In this role, she is responsible for talent attraction, performance management, leadership development and organizational effectiveness. She’s been a part of the McFamily since 2017 and most recently served as Senior Director, Corporate Human Resources.

Shammara is an accomplished human resources professional who draws on her experience and passion for talent and diversity to create high-impact people strategies. In her role as Senior Director, Corporate HR, Shammara led McDonald’s corporate people initiatives for the global functions, providing leaders with support and advice for cultivating high-performing, agile teams.

Prior to joining McDonald’s, Shammara had a dynamic career with more than 12 years in human resources positions within the retail industry, including roles at PetSmart and Walmart. Throughout her career, she has built strong HR leadership experience in corporate and field HR, distribution, talent and diversity.

Shammara holds a dual degree in Psychology and Sports, Health, Leisure & Physical Studies from the University of Iowa. She also holds a master’s degree in Human Resources and Employee Relations from Penn State University. Shammara is committed to lifelong learning and development and represented McDonald’s in the 2018 cohort of the Leading Women Executives program.