Tag

Retail

Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency
ETAIL OPERATIONS, VIDEO, VIDEO

Customer Delivery Options: Enabling a Great Customer Experience While Balancing Speed and Efficiency

 How Home Depot is building out a network to enable the fastest, most-efficient delivery in home improvement Enabling options from free pickup in-store to same-day delivery Tailoring capabilities to the type of delivery needed from parcel to flatbed jobsite delivery — Colby Chiles VP, Supply Chain Delivery The Home Depot Colby Chiles is the Vice President of Delivery with responsibility for strategy, execution, and customer experience for all appliance, store, online, and Interline deliveries. Colby joined The Home Depot in 2007 as a Supply Chain Manager responsible for Real Estate Planning and Network Strategy for the RDC network. Following…

Continue reading
Re-Engineering the Supply Chain
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO, VIDEO

Re-Engineering the Supply Chain

Keeping eCommerce customer expectations in mind when reconstructing the supply chain Examining the rapid growth of automation and realigning capabilities with changing demands Maintaining agile and flexible operations focusing on digital channels What should leadership be doing today to get ready for the next ten years? — Gemma Kubat SVP of Engineering and Activation Target Gemma Kubat, Senior Vice President of Engineering & Activation, leads all aspects of new automation and robotics capabilities, including design, development, activation and ongoing assets management. Before Target, Gemma held various leadership roles at Walmart and most recently was Vice President of Global Business Services….

Continue reading
Evolution of an Industry: Case Study
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Evolution of an Industry: Case Study

Strategies that make an impact as we navigate the eCommerce market Taking a refreshed approach to overcoming challenges in shipping and inventory management Best practices in meeting customer expectations — Maia Benson Global Commercial Lead Shopify Maia Benson is the Global Commercial Head of Shipping & Fulfillment at Shopify. In her role, she leads the commercial team focused on simplifying shipping and fulfillment for Shopify’s growing base of 600K+ entrepreneurs – via embedded product partnerships, product marketing/growth, strategy and operations. She has spent over 10 years building and commercializing award-winning products and experiences for the SMB/SME market Maia has led…

Continue reading
Unified Retailing: Three Keys to Unlocking Omnichannel Sales Profitably
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Unified Retailing: Three Keys to Unlocking Omnichannel Sales Profitably

Flexible Systems – Shopping trends and behaviors continue to evolve, forcing retailers to quickly adapt and try new ways to capture sales from both new and existing customers Profitable Personalization – The demands of personalized, omnichannel retailing require more than just new technology to ensure retailer profitability Consistent Experiences – In an omnichannel marketplace, what is needed, beyond technology, to ensure every customer experience delivers on your promise to sell, fulfill, and engage anywhere? — Jeff Ball VP Strategic Business Development, Store Systems Manhattan Associates For over 25 years, Jeff has helped retailers both large and small transform their businesses…

Continue reading