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ETAIL OPERATIONS

Strategic Onboarding: The Most Important Step in Outsourced Fulfillment Operations
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Strategic Onboarding: The Most Important Step in Outsourced Fulfillment Operations

Fulfillment providers have to be able to scale up, or down, dramatically in very short periods of time Decrease onboarding time with thorough Customer Requirements Documents and Statement of Work analysis Involving Operations Teams early in the OB process is crucial Flexibility and adaptability in a fulfillment company are second only to experience Make KPI’s part of your culture Personalized Customer Service is paramount to efficient communications in fulfillment Advanced Technology & Software solutions have become the backbone of efficient fulfillment Getting it right at the onboarding stage saves a lot of wasted time and money down the road —…

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Panel: Keeping Up with Customers and Knowing How to Win Them Throughout the Delivery Experience
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Panel: Keeping Up with Customers and Knowing How to Win Them Throughout the Delivery Experience

How are your current warehouse and delivery strategies securing customer relationships and maximizing digital success across all channels? Focusing on customers to understand their requirements and succeed their expectations Refining your last mile strategy with rapidly changing customer needs and behaviors Adjusting and aligning customer-driven strategies to target customers in global and local markets Discussing the digitization of speed, price and convenience as contributors of customer loyalty — Roberto Villalobos Director, Digital Operations Walmart.com & Superama.com Walmart Roberto is an industrial engineer with 16 years of experience, focused on commercial, operations, logistics and consulting positions with outstanding results on implementing…

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ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Balancing Cost and Speed in the Two-Day Delivery Challenge

Do you really know your customer? Results of a recent survey conducted by Radial reveal that ecommerce consumers are most concerned with convenience and they are willing to make trade-offs based on cost, speed, reliability and eco-friendliness. This session will explore why and when you should offer two-day delivery based on understanding your customer wants and needs. We will explore the trade-offs and decisions in balancing consumer expectations of order quality customer experience, consumer cost, quick shipping, fast delivery versus the cost to the retailer for fulfillment, transportation, inventory carrying, inventory mark downs, etc. The session will explore real world…

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Delivering on “Customer-Centricity” Throughout Our End-to-End Digital Environment
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Delivering on “Customer-Centricity” Throughout Our End-to-End Digital Environment

What lessons can we learn from big data collection & analytics? Finding new ways to break down silos and deliver value to customers Gathering and analyzing actionable insights to know your customers from every angle Leveraging a data-driven approach to our operating model to drive innovation The journey designing an end-to-end omnichannel experience for your customers — Anisa Kumar VP of eCommerce Levi Strauss Americas Anisa Kumar is a global operations analytics and strategy expert with over 15 years of retail industry experience. At Levi Strauss & Co., Anisa is the Vice President and General Manager of the LS&Co eCommerce…

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Strengthening Customer Satisfaction with Technology-Driven Reverse Logistics
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Strengthening Customer Satisfaction with Technology-Driven Reverse Logistics

How can you leverage real-time analytics to enable supply chain improvement? Identifying proactive opportunities to adopt intelligent transaction processing for a customer-centric returns experience Discussing social media digital offers and its efforts in delivering convenience and shopper loyalty Exploring data-driven insights that respond to shifting consumer demand Exceeding customer expectations and meeting objectives in your overall returns management strategy — Rob Zomok President, Global Operations Inmar Rob joined Inmar in this role in January 2016, bringing tremendous global supply chain leadership experience to the company. During his 20-year career, he has gained a reputation for making significant domestic and international…

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Retail Happens Everywhere: Driving Sales in a Mobile World
ETAIL OPERATIONS, SUPPLY CHAIN, VIDEO

Retail Happens Everywhere: Driving Sales in a Mobile World

Exploring today’s mobile-first society and its fundamental shift in consumer behavior Offering optimal choices for where customers discover and purchase products and services How has mobile changed the consumer journey and omni-channel shopping experiences? Sharing the ways existing and emerging technologies and marketing strategies will enable retailers to win the mobile-first customer — Omar Zayat Head of Industry, Enterprise eCommerce Facebook Omar Zayat is a Head of Industry for Facebook‘s eCommerce vertical, a vertical he has focused on for nearly 5 years. He leads a team that manages some of the largest, most strategic eCommerce marketing partnerships at Facebook. Omar…

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