Category

ETAIL OPERATIONS

SUPPLY CHAIN — NA, ETAIL OPERATIONS, VIDEO

Balancing Cost and Speed in the Two-Day Delivery Challenge

October 22, 2018

Do you really know your customer? Results of a recent survey conducted by Radial reveal that ecommerce consumers are most concerned with convenience and they are willing to make trade-offs based on cost, speed, reliability and eco-friendliness. This session will explore why and when you should offer two-day delivery based on understanding your customer wants and needs. We will explore the trade-offs and decisions in balancing consumer expectations of order quality customer experience, consumer cost, quick shipping, fast delivery versus the cost to the retailer for fulfillment, transportation, inventory carrying, inventory mark downs, etc. The session will explore real world…

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Delivering on “Customer-Centricity” Throughout Our End-to-End Digital Environment
SUPPLY CHAIN — NA, ETAIL OPERATIONS, VIDEO

Delivering on “Customer-Centricity” Throughout Our End-to-End Digital Environment

October 22, 2018

What lessons can we learn from big data collection & analytics? Finding new ways to break down silos and deliver value to customers Gathering and analyzing actionable insights to know your customers from every angle Leveraging a data-driven approach to our operating model to drive innovation The journey designing an end-to-end omnichannel experience for your customers — Anisa Kumar VP of eCommerce Levi Strauss Americas Anisa Kumar is a global operations analytics and strategy expert with over 15 years of retail industry experience. At Levi Strauss & Co., Anisa is the Vice President and General Manager of the LS&Co eCommerce…

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Strengthening Customer Satisfaction with Technology-Driven Reverse Logistics
SUPPLY CHAIN — NA, ETAIL OPERATIONS, VIDEO

Strengthening Customer Satisfaction with Technology-Driven Reverse Logistics

October 22, 2018

How can you leverage real-time analytics to enable supply chain improvement? Identifying proactive opportunities to adopt intelligent transaction processing for a customer-centric returns experience Discussing social media digital offers and its efforts in delivering convenience and shopper loyalty Exploring data-driven insights that respond to shifting consumer demand Exceeding customer expectations and meeting objectives in your overall returns management strategy — Rob Zomok President, Global Operations Inmar Rob joined Inmar in this role in January 2016, bringing tremendous global supply chain leadership experience to the company. During his 20-year career, he has gained a reputation for making significant domestic and international…

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Retail Happens Everywhere: Driving Sales in a Mobile World
SUPPLY CHAIN — NA, ETAIL OPERATIONS, VIDEO

Retail Happens Everywhere: Driving Sales in a Mobile World

October 22, 2018

Exploring today’s mobile-first society and its fundamental shift in consumer behavior Offering optimal choices for where customers discover and purchase products and services How has mobile changed the consumer journey and omni-channel shopping experiences? Sharing the ways existing and emerging technologies and marketing strategies will enable retailers to win the mobile-first customer — Omar Zayat Head of Industry, Enterprise eCommerce Facebook Omar Zayat is a Head of Industry for Facebook‘s eCommerce vertical, a vertical he has focused on for nearly 5 years. He leads a team that manages some of the largest, most strategic eCommerce marketing partnerships at Facebook. Omar…

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