Responding to COVID-19

  • Illustrating how we responded to the novel Corona virus outbreak to guide our organization through a global pandemic
  • How have the people, processes, and technologies changed in the last eight months?
  • What can we take from this experience and use to continue innovating in the future?
  • Looking ahead: What does the future hold?

Heather MacDougall
VP, Worldwide, Workplace Health and Safety

Heather MacDougall, Amazon’s Vice President, Worldwide, Workplace Health & Safety, oversees workplace health and safety for Amazon’s global operations. Ms. MacDougall is leading Amazon’s charge to relentlessly pursue the highest standards and making history for the people who deliver smiles. The team she leads is leveraging Amazon’s innovation, technology, and data insights to uphold its responsibility to keep each of its Associates and partners’ employees safe. The Workplace Health and Safety team aims to equip Amazon safety professionals and operations leaders with the tools and data to measure safety progress and create a culture of safety, as it seeks to be a leader in workplace health and safety. Her vision is to synthesize leading health and safety expertise with Amazon’s tech capability and relentless innovation to create new industry benchmarks for health and safety.

Prior to joining Amazon in April 2019, Ms. MacDougall served as the Chairman of the Occupational Safety and Health Review Commission following the presidential appointment and the U.S. Senate’s confirmation. She returned to the Commission after serving as Commissioner from April 2, 2014 through April 27, 2017. The Commission is an independent federal agency that provides administrative trial and appellate review and was created to decide contests of citations or penalties resulting from OSHA inspections of American workplaces.

Previous to her appointment to the Commission, Ms. MacDougall had 20 years of experience representing employers throughout the U.S. with regard to matters involving labor, employment, and occupational safety and health law, most recently with Akerman LLP in West Palm Beach, Florida, and at the beginning of her career with Ogletree’s Milwaukee office. Earlier in her career, she was Associate General Counsel to the HR Policy Association, a public policy organization that advocates for the human resource officers of major employers, where she represented the association as amicus curiae in U.S. Courts of Appeals and Supreme Court cases. Ms. MacDougall received a B.A. from the University of Wisconsin and a J.D. from Marquette University Law School.