Building Learning Strategies to Drive Frontline Equity
  • Identifying the themes and challenges that exist for frontline populations and internal barriers that naturally exist in these roles
  • Taking Action, using data, to shift our mindset and take action
  • Exploring our challenges and creating sustainable strategies for long-term success, ensuring every co-worker has access to skills development and growth opportunities
  • Understanding the role of testing and trying in order to demonstrate the value of committing to equitable learning and development

Shannon Custard
Global Head of Learning
IKEA

Shannon leads the Global Competence Development & Learning Organization at IKEA (Ingka Group), the leader in building sustainable life at home. Her organization is responsible for developing the global strategy for learning, competence development, skills, job architecture, and learning technology across 30 countries and 177,000 co-workers. With over 20 years in talent management, she has a strong background in supporting retail, digital, and corporate teams in talent acquisition, succession, learning, skills, and development. Shannon is passionate about delivering talent management programs that create equity for frontline employees, enhance leadership, and help teams achieve strategic goals.