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Shannon Custard

Building Learning Strategies to Drive Frontline Equity
LEARNING, LEARNING, VIDEO

Building Learning Strategies to Drive Frontline Equity

Shannon leads the Global Competence Development & Learning Organization at IKEA (Ingka Group), the leader in building sustainable life at home. Her organization is responsible for developing the global strategy for learning, competence development, skills, job architecture, and learning technology across 30 countries and 177,000 co-workers. With over 20 years in talent management, she has a strong background in supporting retail, digital, and corporate teams in talent acquisition, succession, learning, skills, and development. Shannon is passionate about delivering talent management programs that create equity for frontline employees, enhance leadership, and help teams achieve strategic goals.

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Panel: Utilizing Data Collection and Analytics to Measure ROI and Training Effectiveness
LEARNING, LEARNING, VIDEO

Panel: Utilizing Data Collection and Analytics to Measure ROI and Training Effectiveness

How are we measuring the effectiveness of training initiatives?
Strategies for using data collection and analytics to identify trends in learning behaviors, track performance, and pinpoint areas where further investment is needed
Identifying areas that require investment for building robust data-collection policies, tools, and training
How can we create smarter training plans that are tailored specifically to our employees’ needs?
Assessing learning experiences quickly according to the changing industry trends or dynamic markets

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