At Best Buy, we believe if we lead for the mass, we will lose the soul of our company. Each and every employee is as unique as the personal story they have to tell. Our stories shape who we are, and the courage to share those stories allows us to bring our full selves to work.
While most companies are following the policies and standard operating procedures (SOPs) designed for uniformity and consistency, SOP means something different at Best Buy. It means Service Over Policy. Service to our customers and service to our employees. Hear from Kamy about how the team is changing the employee experience by disrupting legacy thinking, talking about what’s possible, and finding joy in leading one employee at a time.
Chief Human Resources Officer
Kamy Scarlett is the chief human resources officer for Best Buy Co. Inc. In this role, she oversees talent development and the health and well-being of our employees worldwide, with a focus on making Best Buy one of the best places to work in America.
Kamy has served in this role since 2017. She also served as the company’s president of U.S. retail stores for about a year, leading the execution and operation of all domestic Best Buy locations.
Kamy joined Best Buy in 2014. Prior to her current role, she was senior vice president of retail and chief human resources officer for Best Buy Canada. She was responsible for the sales and profits of more than 180 stores in addition to enacting the human resources and talent management strategies for the Canadian operations.
Since beginning her career in retail more than 30 years ago, Kamy has served in a variety of retail, operations, marketing and human resources leadership roles. She has a proven record of driving great customer experiences and financial results, as well as the creation and execution of HR and operations strategies and organizational transformation. This has led to great success in building strong cultures of high employee engagement, cost reduction, succession planning, training and development, and productivity improvements.
Prior to joining Best Buy, Kamy was the chief operating officer at Grafton-Fraser Inc., a leading Canadian retailer of men’s apparel. She also previously held leadership roles at Loblaw Cos., Hudson’s Bay Co. and Dylex Inc.
Kamy serves on the boards of the Best Buy Foundation and Floor & Decor.