COVID-19: What Did We Do, What Have We Learned, and What Has Changed Forever?

  • Illustrating how HR professionals responded to the novel Corona virus outbreak to guide their organizations through a global pandemic
  • Viewing the crisis as an opportunity to accelerate progress already underway to decentralize and diversify Twitter’s workforce
  • How will the transition back to the office reflect short term and long term changes to how and where we work
  • Is there a way HR leaders can take this experience and use it to continue innovating without the catalyst of a crisis?

Jennifer Christie
VP, People and Chief Human Resources Officer

Jennifer Christie is VP, People and Chief Human Resources Officer at Twitter. She leads the global People team and works with the executive management team and board of directors to support the strategic direction of the company. Specifically, she oversees talent acquisition and management, diversity and inclusion, People systems and analytics, organizational and performance management, training and development, and total rewards and mobility. She also leads the HR Business Partner teams globally that support the engineering, product, sales and partnerships, and corporate function organizations. The global real estate and workplace organization is also a part of the People Team that she leads.

Prior to joining Twitter in 2017, Jennifer was the senior vice president and head of HR for the Global Consumer Services Group at American Express. In this role, she was responsible for developing and executing the talent, organizational, and leadership strategy for the business. Prior to this role, Jennifer was the vice president and HR Business Partner for Enterprise Growth Group.

In her first three years with American Express, she served as Chief Diversity Officer and vice president, Global Executive Recruitment and was responsible for developing the company’s global diversity and inclusion strategy and led executive level recruitment for all business and staff groups worldwide.

Before joining American Express, Jennifer was a consultant at a leading executive search firm and also spent two years as a Special Assistant to the President of the United States in the White House Office of Presidential Personnel. Before joining the White House, she was an associate at Booz Allen Hamilton in their organizational design and change management practice.

Jennifer started her career in the federal government working for more than a decade for several federal government agencies to support community safety and security programs and implement offender reentry initiatives.

Jennifer received a master’s degree in criminal justice from The George Washington University and a bachelor’s degree in political science from the University of North Carolina at Chapel Hill.