Service Over Policy

At Best Buy, we believe if we lead for the mass, we will lose the soul of our company. Each and every employee is as unique as the personal story they have to tell. Our stories shape who we are, and the courage to share those stories allows us to bring our full selves to work. While most companies are following the policies and standard operating procedures (SOPs) designed for uniformity and consistency, SOP means something different at Best Buy. It means Service Over Policy. Service to our customers and service to our employees. Hear from Kamy about how the…