Too Important to Fail: How to Ensure Improvement Projects Drive Sustained Success

  • Readiness assessment – Don’t invest in a project the organization is not ready to implement, own, and operate
  • Governance structure – Put in place a process for raising issues to senior leadership when problems threaten timely implementation and successful operation
  • Wellness checks – After implementation, create an assessment and reporting system to ensure sustained results even when people and leaders change jobs

Crystal Lee
Oliver Wight

Crystal led project implementations –system implementations, new processes/improvement, and talent development. At Cummins, Crystal held leadership roles. As Director, Synchronized Business Planning, was responsible for IBP/Planning and Control for Components segment, 5 global units/20 manufacturing sites – skill development, process design, and technology enhancements. Crystal was Director of Implementation for Talent Development at Adventist Health responsible for alignment between strategy, functional process design, training, and change management for successful adoption of new process/technology. Crystal joined Oliver Wight in 2018, is an Oliver Wight Certified IBP instructor, has Six Sigma Green Belt, BS in Psychology, MA in Industrial Organization Psychology.