Evolving Mindsets and Skill Sets: Digital Upskilling at Work

Companies are digitizing many aspects of their business to adapt to the changing business environment. Similarly, to thrive and advance in the digital age, employees must acquire new skills in order to effectively leverage technology in their day-to-day work. Leaders are investing in tech, yet are those efforts aligned with workforce expectations? Is more training the answer or are traditional approaches insufficient to meet employee upskilling needs? What do employees really want, and are they willing to make the time to engage in digital upskilling opportunities? PwC recently surveyed 12,000 people who shared their views about the digital tools they use in their daily work, why certain approaches to digital upskilling efforts are valued more than others, and what strategic steps CHROs can take to close skill gaps and increase digital capabilities.

Ann Johnston
Partner, Digital Learning and Workforce Upskilling

Ann Johnston recently joined PwC focusing on digital learning, workforce upskilling as well as taking the Workforce of the
Future platform to market. Ann brings 20 years of expertise in the areas of digital learning, organizational and leadership
development, organization change and transformation, group and team dynamics, culture, and executive coaching. Prior to
joining PwC, Ann was the Digital Learning Transformation Leader (CLO) for GE Digital and was a member of the GE Crotonville
team. Ann holds a PhD in Human and Organizational Systems from Fielding Graduate University and two Masters degrees.
She is a designated Professional Certified Coach (PCC) through the International Coach Federation and earned her executive
coaching credential from the Hudson Institute of Coaching. She has also co-authored several books on the topic of mentoring.