The Process Improvement Conundrum: Standardizing Before Outsourcing, or Outsourcing Before Standardizing?

• Driving regional requirements within a broader global supply chain ecosystem
• Tangible benefits of process automation and robotics
• Debating the pros and cons of insourcing and outsourcing
• Process automation as a bridge to future state design and ultimately, Supply Chain as a Service

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During the 2017 edition of the North American Supply Chain Executive Summit, Executive Platforms was proud to partner with SupplyChainBrain to conduct a number of onsite interviews between our speaker faculty and SupplyChainBrain’s Editor-in-Chief Russell Goodman.

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Mark Bakker is Head of Supply Chain Operations – Americas at HP Inc., managing Supply Chain execution for the Americas Region. He is responsible for enabling achievement of the financial goals established by the company for Printing, Graphics and Personal Systems product categories. Mark leads and oversees the end-to-end operational experience of customer and channel orders for both Commercial and Retail routes to market. This includes order management, demand and channel planning operations, physical claims, regional logistics sourcing strategies and cost & delivery optimization for business operations and logistics in the AMS region. Mark reports to the Chief Supply Chain Officer and dotted lines to the Americas President.

In his previous role, Mark was the Vice President of the Asia Pacific Supply Chain Operations at Hewlett Packard, managing Supply Chain execution for the Imaging and Printing Group (IPG) in the APJ region. Mark has been with HP since 1994 and prior to joining the IPG EMEA Supply Chain Operations organization in 2005 he worked in a variety of Customer Service and Support positions for Network Servers, PC Products and Imaging and Printing Products.

Russell W. Goodman has worked in newspapers, newsletters and magazines, with a focus on logistics, business and trade, for nearly 30 years. He also has specialized in editing and writing for publications in world affairs, politics and legal matters. Prior to joining Global Logistics & Supply Chain Strategies, Goodman directed editorial coverage for two leading international commerce magazines. Goodman was managing editor of the Journal of Defense & Diplomacy, a bimonthly edited in Washington that reported on and interpreted the interplay between security and political issues. From Washington, Goodman, as editor-in-chief of Middle East Insight magazine, directed coverage of business and political affairs in that critical part of the world. He also developed and edited Eastern Europe Law Week, a newsletter that covered legal reform in post-Soviet Europe.