Performance Management

Chris Poole serves as the Director of Client Development for PSbyM. Chris has a 25 year track record of engaging global clients in supporting the delivery of tailored, high-quality excellence programs with special focus on supply chain excellence, operational excellence and safety excellence delivering sustainable transformational results. He’s an expert in all aspects of policy deployment, leadership development, organizational alignment, cultural excellence and focused problem-solving methodologies.

Shawn Smith serves as the Business Leader for the North American Region. Shawn has 20 years of experience in fast paced cost-conscious manufacturing environments. After leading operations for multiple years Shawn joined Performance Solutions by Milliken traveling the globe delivering performance results at more than 30 clients. He is an expert in management systems, leadership development, coaching, and problem solving.