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NASCES18

Case Study: Reinventing Customer Success for Today’s Digital Supply Chain
SUPPLY CHAIN, VIDEO

Case Study: Reinventing Customer Success for Today’s Digital Supply Chain

Walking through Mohawk’s experience growing their business and setting the stage for future success in a competitive marketplace currently facing declining demand Reinventing the relationship between suppliers, manufacturers, and customers by rethinking how supply chains function and serve all stakeholders Taking a people-first strategy followed by strong processes leveraging the right technologies to deliver game-changing improvements What can Mohawk do today that it could not do five years ago? What will it be able to do five years from now that it cannot do today? Offering lessons learned and best practices that other companies can take away from Mohawk’s experience…

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How Blockchain is Advancing a New Era of End-to-End Transparency in Global Supply Chains
SUPPLY CHAIN, VIDEO

How Blockchain is Advancing a New Era of End-to-End Transparency in Global Supply Chains

Explaining how distributed ledger technology is a game-changing new tool for supply chain executives Highlighting some early adaptors who are already incorporating blockchain technology into their supply chains Offering real-world examples of what blockchain-enabled supply chains will allow us to do better than ever before How should our profession incorporate blockchain into our existing best practices and standard operating procedures? What is the future for this new trend? How common and widespread will this become in the future? — Stephen Rogers VP, Blockchain Initiatives for Supply Chain IBM Steven has been at IBM for 36 years. He joined in 1981…

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Building Your Supply Chain Strategy to Ensure Customer Satisfaction
SUPPLY CHAIN, VIDEO

Building Your Supply Chain Strategy to Ensure Customer Satisfaction

Connecting the dots to understand what your customer wants from you Using customer-defined world class customer service to meet and exceed expectations Breaking down functional silos and increasing employee engagement to make everyone a contributor to continual improvement of the value chain Scaling up supply chain performance even in the face of shorter lead times and rising demand Demonstrating these tactics with real world examples Building a Supply Chain for Customer Satisfaction Every company speaks of the need to adopt a “customer-centric” approach. Sandra MacQuillan, chief supply chain officer, explains how Kimberly-Clark achieves that elusive goal. During the 2018 edition…

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Enable an Intelligent Digital Supply Chain to Transform Your Business
SUPPLY CHAIN, VIDEO

Enable an Intelligent Digital Supply Chain to Transform Your Business

Illustrating how digital supply chain processes are evolving from aggregation to individualization, which drives the need to plan make and deliver individualized products so businesses remain customer focused Demonstrating that companies need to move from responsive to predictive business processes and increase efficiency and throughput to be more agile Analyzing and managing data in real time to provide the total visibility needed to connect the entire supply chain and improve customer service Learning how a digital supply chain that is intelligent, flexible, and connected enables organizations to transition from cost savings and efficiency to a differentiated strategy Forging a Path…

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Is Your Company Taking Full Advantage of Canadian Market Opportunities?
SUPPLY CHAIN, VIDEO

Is Your Company Taking Full Advantage of Canadian Market Opportunities?

U.S. businesses understand that Canada is the top export market for U.S. goods, but most are unaware that tremendous innovation in logistics and customs efficiency have made Canada an even more attractive option. For example, did you know: U.S.-based ground shipments can arrive in Canada days faster than what was previously considered “regular service” Many U.S. businesses source inventory for Canadian customers – both B2B and B2C — from their U.S. distribution centers? Thanks to recent changes in U.S. law, it is now easier than ever before to obtain “drawback” – refunds on certain import duties and fees Whether or…

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Panel: The War for Talent – Fighting for and Keeping the Best People as Technology Speeds Ahead
SUPPLY CHAIN, VIDEO

Panel: The War for Talent – Fighting for and Keeping the Best People as Technology Speeds Ahead

Turning the focus inwards and developing an upskilling strategy that incentivizes each team member to take control over their own development How do you get people who are risk averse by training and temperament to believe they can try something completely different, new, or untested? Is our sensitivity to risk at the heart of why we have more technology than people stationed to manage it? — Troy Ellis EVP, Supply Chain Domino’s Pizza Inc. Troy oversees 26 supply chain centers in the U.S. and Canada, and is responsible for supplier management, including procurement, quality assurance and compliance functions within the…

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Too Important to Fail: How to Ensure Improvement Projects Drive Sustained Success
SUPPLY CHAIN, VIDEO

Too Important to Fail: How to Ensure Improvement Projects Drive Sustained Success

Readiness assessment – Don’t invest in a project the organization is not ready to implement, own, and operate Governance structure – Put in place a process for raising issues to senior leadership when problems threaten timely implementation and successful operation Wellness checks – After implementation, create an assessment and reporting system to ensure sustained results even when people and leaders change jobs — Crystal Lee Principal Oliver Wight Crystal led project implementations –system implementations, new processes/improvement, and talent development. At Cummins, Crystal held leadership roles. As Director, Synchronized Business Planning, was responsible for IBP/Planning and Control for Components segment, 5…

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Utilizing Technology to Elevate Supply Chain and Logistics Teams
SUPPLY CHAIN, VIDEO

Utilizing Technology to Elevate Supply Chain and Logistics Teams

Technology should empower companies to have full end-to-end control of their supply chain, on a product level. This allows the company to have efficient inventory allocation Achieving SKU-level granularity through a tech-enabled freight forwarder allows companies to reduce working capital Reporting and analytics of the supply chain accessible by a web-based dashboard allows companies to have more efficient communication with relevant stakeholders to make data-driven decisions and have a competitive edge Keeping up with consumer’s expectations as freight forwarders and asset owners — Julie Harris VP, Global Key Accounts Flexport Julie is the VP of Global Key Accounts at Flexport…

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From the Farm to the Table: Leveraging SAP IBP for Orchestrating Demand & Supply Planning
SUPPLY CHAIN, VIDEO

From the Farm to the Table: Leveraging SAP IBP for Orchestrating Demand & Supply Planning

Demand Planning – Manage Forecasts that not only leverage advanced statistical models offered by IBP & consensus Demand planning process but also how existing contracts received from Customers can influence the Final Demand Plan thereby increasing Forecast Accuracy Supply Planning – Generate an Optimized Supply Plan (Procurement, Production & Transportation) that can be published to SAP ERP for execution considering various influencing factors like Forecast, Sales Orders, Contracts, Inventory Targets etc. Product Availability – Ability to provide crucial inputs to planners that are used to come up with Product Mix for Finished Goods leveraging Version & Scenario capabilities in SAP…

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Omnichannel Strategy
SUPPLY CHAIN, VIDEO

Omnichannel Strategy

Katie Parker Director of Strategic Solutions Green Mountain Technology Katie Parker is a Director of Strategic Solutions at Green Mountain Technology, a Parcel Spend Management service provider for shippers with over 10 million parcels per year. In this role, Katie partners with clients to provide our strategic Parcel Spend Management solutions – network optimization, spend analytics, and contract management. Katie has 15 years of experience working for the leaders in the parcel carrier industry, FedEx and UPS, developing operational best practices, implementing facilities, and providing integrated business planning. In addition to her parcel experience, Katie worked as a consultant at…

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Carrier Contract Strategy
SUPPLY CHAIN, VIDEO

Carrier Contract Strategy

 Rick Miller Director of Strategic Solutions Green Mountain Technology Rick Miller is a Director of Strategic Solutions at Green Mountain Technology (GMT), a Parcel Spend Management service provider. In this role, Rick partners with clients representing over 500-million dollars in parcel spend to provide GMT’s strategic Parcel Spend Management solutions – network optimization, spend analytics, and contract management. Rick has over 16 years of experience working in various engineering, analytical, and management roles in which he was responsible for process and efficiency improvements, customer and product data modeling, capital expenditure justification, and cross-functional business planning. Prior to joining GMT,…

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Components of a Best-In-Class Audit
SUPPLY CHAIN, VIDEO

Components of a Best-In-Class Audit

Gwen Rhines VP of Operations Green Mountain Technology Gwen Rhines is the Vice President of Operations for Green Mountain Technology (GMT). Gwen provides leadership and direction for all customer touch-points within GMT’s Parcel Spend Management solution. Areas of responsibility include customer onboarding, customer service, invoice automation and validation, network optimization, spend analytics and contract management. Gwen has over 25 years of experience in the parcel transportation industry. Prior to joining GMT, Gwen spent 12 years in various IT roles in billing and shipping automation software at FedEx before she joined GMT in 2004. Gwen holds a Master of Business Administration…

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