Fireside Chat: Rising to the Occasion: How Global Importers are Driving a New Era of Customer Service in Supply Chain

  • Looking back at the height of the supply chain crisis and how it affected the flow of goods
  • Discussing the top trends – and expectations – of global customers the operations team aims to serve
  • How can we address these customer needs through People, Process and Technology?
  • Gaining inspiration on what’s possible and ideas on how their own providers can raise the bar of customer service

Ryan Petersen
CEO and Founder

Ryan Petersen is Founder and CEO of Flexport, a leader in global supply chain technology. In 2022, companies of all sizes – from emerging brands to Fortune 500s – used Flexport technology to move more than $26 billion of merchandise. Prior to starting Flexport, Ryan was the founder and CEO of ImportGenius, a premier provider of transaction data for the global trade industry. He earned a BA from UC Berkeley and an MBA from Columbia Business School.