Experience Management and How Employees React to the Environment of Work – A Conversation with Steve Hunt of SAP SuccessFactors

At the 2020 edition of the North American HR Executive Summit series last month in Orlando we spoke with Dr. Steven Hunt, SAP SuccessFactors’ Chief Expert, Technology & Work. We discussed how Human Resources professionals are moving from traditional Human Capital Management (HCM) to Human Experience Management (HXM). What is driving this shift, what does it really mean in the short-and long-term, and why is it so important?

Steve Hunt
Chief Expert, Technology & Work
SAP SuccessFactors

Dr. Hunt’s work focuses on the design and deployment of technology-enabled processes to improve workforce agility, productivity, engagement and well-being. An industrial-organizational psychologist and applied mathematician, he has played a central role in creating human resource solutions that have positively influenced millions of employees working for thousands of companies around the globe. A thought leader in the field HR technology, he regularly speaks on topics related to the changing nature of jobs, organizations, talent management, and the experience of work. Dr. Hunt has written hundreds of articles and several books on strategic HR methods including “Commonsense talent management: using strategic human resources to increase company performance” and “Hiring success: the art and science of staffing assessment and employee selection.”


SAP SuccessFactors
SAP® SuccessFactors® Human Experience Management (HXM) Suite helps organizations completely reinvent the entire employee experience. An established leader in the human capital management (HCM) category, SAP now offers a new way for companies to engage with their employees. The SAP SuccessFactors HXM Suite reimagines transaction-based HR functions, shifting from traditional, disconnected processes to end-to-end experiences centered entirely around what people really need, what motivates them, and what inspires them to do their best work and be their best selves. Intelligent technology supercharges these experiences to make each interaction more meaningful. Continuous employee feedback reveals the why behind what is happening in the workforce. And an ecosystem of innovators helps organizations tackle everything from diversity, well-being, and purpose to skills development and more. With the SAP SuccessFactors HXM Suite, organizations can devote themselves to their employees and deliver the kind of unexpectedly exceptional experiences that improve engagement and retention and keep the business growing.