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Customer Experience

Strengthening our Industry: Intersection of Innovation, Customer Experience, and Proactive Resilience
LIFE SCIENCES, VIDEO

Strengthening our Industry: Intersection of Innovation, Customer Experience, and Proactive Resilience

November 22, 2023

Federico Feldstein is Vice President, Head of Janssen Supply Chain Quality at Johnson & Johnson. In this capacity, Federico is responsible for providing strategic direction and oversight for all areas of Quality for both Large and Small Molecule products as well as Advanced Therapies, such as CAR-T. In his role, Federico is focused on product launches and reliability and the overall compliance profile of our internal manufacturing sites, as well as our external partners.

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Fireside Chat: Unleashing the Power of Our People: Fusing Technology, Analytics, and Physical Experiences to Elevate the Customer Experience
TECHNOLOGY, VIDEO

Fireside Chat: Unleashing the Power of Our People: Fusing Technology, Analytics, and Physical Experiences to Elevate the Customer Experience

June 14, 2023

Brian Tilzer is the chief digital, analytics and technology officer for Best Buy Co. Inc. In this role, he is responsible for all aspects of information technology and digital at Best Buy to create a seamless and superior multichannel customer experience in support of the company’s Best Buy 2020 growth strategy. He also leads Best Buy’s enterprise data and analytics capability.

With more than 25 years of experience in strategic business development, operations and information technology, Brian has deep expertise in understanding, defining and delivering the technology necessary to provide a superior customer experience in a multichannel environment.

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