Tag

Customer Experience

VIDEO, MARKETING

A New Era of Loyalty Powering the Future of Customer Experiences

November 18, 2025

Amanda Bailey, Vice President of Customer Marketing & Loyalty at Lowe’s Companies, Inc., shares how Lowe’s is redefining loyalty for a new era of personalized, omnichannel customer experiences. She explores how AI, digital tools, and data-driven marketing strengthen value propositions, deepen engagement, and empower customers—while navigating evolving expectations, privacy challenges, and the future of long-term loyalty.

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VIDEO, MARKETING

Innovation in Marketing and Customer Experience: Master your Marketing Strategy and Align Your Resources to Significantly Increase ROI

November 18, 2025

Vidya Ramnath, Senior Vice President and Chief Marketing Officer at Emerson, shares how to accelerate growth by mastering your marketing strategy and putting customer experience at the center. She explores how smart marketing investments and digital transformation can align teams, strengthen customer loyalty, and significantly increase ROI.

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Building “Deep Trust” and Elevating and Accelerating Customer Experiences Through Autonomous, Intelligent Supply Chains
SUPPLY CHAIN — NA, VIDEO

Building “Deep Trust” and Elevating and Accelerating Customer Experiences Through Autonomous, Intelligent Supply Chains

September 30, 2024

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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Strengthening our Industry: Intersection of Innovation, Customer Experience, and Proactive Resilience
LIFE SCIENCES, VIDEO

Strengthening our Industry: Intersection of Innovation, Customer Experience, and Proactive Resilience

November 22, 2023

Federico Feldstein is Vice President, Head of Janssen Supply Chain Quality at Johnson & Johnson. In this capacity, Federico is responsible for providing strategic direction and oversight for all areas of Quality for both Large and Small Molecule products as well as Advanced Therapies, such as CAR-T. In his role, Federico is focused on product launches and reliability and the overall compliance profile of our internal manufacturing sites, as well as our external partners.

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Fireside Chat: Unleashing the Power of Our People: Fusing Technology, Analytics, and Physical Experiences to Elevate the Customer Experience
TECHNOLOGY, VIDEO

Fireside Chat: Unleashing the Power of Our People: Fusing Technology, Analytics, and Physical Experiences to Elevate the Customer Experience

June 14, 2023

Brian Tilzer is the chief digital, analytics and technology officer for Best Buy Co. Inc. In this role, he is responsible for all aspects of information technology and digital at Best Buy to create a seamless and superior multichannel customer experience in support of the company’s Best Buy 2020 growth strategy. He also leads Best Buy’s enterprise data and analytics capability.

With more than 25 years of experience in strategic business development, operations and information technology, Brian has deep expertise in understanding, defining and delivering the technology necessary to provide a superior customer experience in a multichannel environment.

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