Operational Excellence, Innovation & Teamwork as Enablers for Reimagining Medicine

As Novartis begins its journey to become a focused innovative medicines company, the Operations organization is evolving to make this ambition into a reality. A few years ago, we undertook a systematic approach of improving and optimizing our manufacturing capabilities. We brought in best practices, methodologies and tools to streamline processes, eliminate waste, reduce costs, improve quality and efficiency. We recognize that we have embarked on a continuous journey and we are happy to share how far we have come on:

  • Operational Excellence: Embedding operational excellence to improve productivity and deliver high-quality medicines
  • Innovation: Expanding platform capabilities in RNA, Cell & Gene therapies, Radioligand therapies as well as in Large & Small Molecules
  • Teamwork: Unleashing the power of our people to combine a wealth of experience and expertise, leveraging the diversity of our teams

Steffen Lang
President of Operations


As President, Operations, Steffen Lang leads a team of 35,000 associates dedicated to manufacturing and supplying high-quality medicines to patients, and providing operational support to the entire Novartis enterprise. Novartis Operations incorporates the company’s manufacturing, quality, and supply organization, as well as information technology, data and digital, procurement, environmental sustainability, facility services, and other global services.

Prior to taking on this role, Steffen was Global Head of Novartis Technical Operations (NTO). Under his leadership, NTO underwent a transformation to become one of the leading manufacturing and supply organizations in the industry, providing agile, efficient support to the business, and reliably delivering life-changing medicines to patients around the world. During this time, the unit adapted its manufacturing capacity and capabilities to the changing needs of the Novartis strategy and product portfolio, maximizing the potential of its assets and expertise. As well as delivering technological innovation to enable the production of advanced therapeutic platforms, the unit collaborated with industry partners to support global demand for COVID-19 vaccines and therapies.

“I’m inspired by our patients, steered by our people, and passionate about data science and technologies. I am proud that through the diversity and unique expertise of our organization, our collaborative approach, and our strong focus on operational excellence, we are enabling Novartis to deliver transformational solutions that are helping us to expand the positive impact we have for our patients, our associates, the business, and society.”

Steffen draws on a wealth of experience in the pharmaceutical industry, with a career that ranges from research through development to manufacturing and supply. He joined Novartis in 1994 as Head of Laboratory in Research, and held positions of increasing responsibility before taking on his present role in 2022.

In his spare time, Steffen enjoys indoor and outdoor sports, and spending time with his family and friends.