Implementing Layered Process Audits to Validate Quality Management and Improve Customer Satisfaction
May 11, 2017
Discussing how to prevent quality management programs from growing complacent over time
Walking through how different tiers of management can engage with the quality management process at varied, regular intervals to maintain motivation and a fresh set of eyes to identify and mitigate challenges before they impact the customer
Offering best practices to reinforce continuous improvement in quality management to prevent backsliding and improve end-product performance
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Eric R. Branyan oversees the complex international network of suppliers that provide critical hardware for the F-35 program. He was most recently Vice President, F-35 Aircraft Production Business Unit, responsible for global F-35 production and for the full life cycle of production aircraft from proposal of long lead components through delivery to operational bases. Key elements supporting F-35 production include: program operations, supply chain, affordability, tooling, and quality. Mr. Branyan has also held the position of Vice President & Deputy General Manager responsible for the overall execution of the F-35 development across tri-company team and suppliers, and F-35 Air System Development. His responsibilities also included leadership of 1,900 technical professionals across Air System Integration, Air Vehicle Development and Mission Systems.