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reverse logistics

Building New and Improved Supply Networks
SUPPLY CHAIN — NA, VIDEO, SUPPLY CHAIN

Building New and Improved Supply Networks

Patricia Covington currently serves as the Executive Director of Global Integrated Aftermarket Supply Chain for Cummins, Inc. Over her 26-year career at Cummins, Patricia has effectively led and supported various parts of the business across multiple functions including Planning, Marketing and Operations.

Grounded in Planning and Logistics, Patricia is a key global leader for Cummins. With a successful track record in Integrated Supply Chain, Patricia shares her career journey as an example for underrepresented employees to know they can flourish in and contribute to building and nurturing the right environment. Over her career, Patricia has effectively contributed to leading and supporting various parts of the business across multiple functions remaining focused on attracting and cultivating the best and most diverse talent. She continues to focus on recruiting and developing talent in and outside of the Supply Chain field currently serving as the executive leader for Memphis chapter of the Cummins Black Network and engagement lead for the Howard University Supply Chain Centers of Excellence Advisory Board.

Patricia obtained a bachelor’s degree in accounting from The University of Memphis, a master’s degree in human resources management from Webster University, and an Executive MBA in Global Supply Chain from the University of Tennessee Knoxville.

Patricia is passionate about giving back to the community through volunteering and supporting the less fortunate and youth. With the commitment of serving others, Patricia has served on the Board of Trustees for LeMoyne-Owen College and the University of Memphis’ Multi-cultural Affairs Advisory Board. She has spent a great deal of time working with other organizations such as the Juvenile Intervention and Faith-Based Follow Up (JIFF) as well as the One Step Initiative which is a non-profit organization focusing on education beyond borders aiming to bring global education opportunities to the nation’s most underserved high school students. She also holds a seat on the Memphis Area Chamber of Commerce Chairman’s Circle continuing to support opportunities in and around the Memphis, TN area.

Patricia is also a 28-year member of Delta Sigma Theta Sorority Inc. currently serving in the Shelby County (TN) Alumnae Chapter.

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Strengthening Customer Satisfaction with Technology-Driven Reverse Logistics
SUPPLY CHAIN — NA, ETAIL OPERATIONS, VIDEO

Strengthening Customer Satisfaction with Technology-Driven Reverse Logistics

How can you leverage real-time analytics to enable supply chain improvement? Identifying proactive opportunities to adopt intelligent transaction processing for a customer-centric returns experience Discussing social media digital offers and its efforts in delivering convenience and shopper loyalty Exploring data-driven insights that respond to shifting consumer demand Exceeding customer expectations and meeting objectives in your overall returns management strategy — Rob Zomok President, Global Operations Inmar Rob joined Inmar in this role in January 2016, bringing tremendous global supply chain leadership experience to the company. During his 20-year career, he has gained a reputation for making significant domestic and international…

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