Juan Carlos Parada

As Head of Customer Operations at Unilever, Juan Carlos Parada is leading an innovative, customer-centric agenda designed to digitise and optimise the company’s complete end-to end value chain. Through their technology first approach, Customer Operations is driving transformation across the business; powering Unilever’s future-fit operations, creating full operational integration with customers as One Supply Chain, and delivering on their vision to become the FMCG industry first E2E value network operation that drives superior customer experiences to enable growth.

Fred Laluyaux is the CEO of Aera Technology, a company transforming the future of work through Decision Intelligence — the digitization, augmentation, and automation of decision making. An entrepreneur at heart and Silicon Valley veteran, Fred brings an impressive track record building successful startups and driving technology innovation. Prior to launching Aera, Fred was the CEO of Anaplan, which he grew from 20 to 650 employees, and a $1B+ valuation. He also held several executive positions at SAP, Business Objects, and ALG Software.