Ben Massie

Ben Massie shared Lenovo’s experience transitioning its supply chain into a customer-facing, customer-focused operation at the 2016 edition of the North American Supply Chain Executive Summit. While there were no cameras rolling during his presentation, he offered this summary of his case study in an interview  in the Exhibition Hall on September 13th. Ben Massie is the Executive Director of Global Customer Fulfillment for Lenovo’s Datacenter Group. In this role Ben is responsible for all e2e elements of Lenovo’s datacenter clients order to delivery experience across every region with employees in 12 different countries. Previous to this role Ben ran…