We all know a ‘go-to person’ at work. They are competent, hard-working, knowledgeable, experienced. They are who you rely upon when you have questions or need results. Sometimes we refer to these people as Top Talent, but there are also all kinds of rank-and-file employees who are the difference-makers in everything they do without being interested in climbing corporate ladders. Whatever we call them, leaders depend on them. Teams revolve around them. Businesses would struggle to function without them. When ‘The Great Resignation’ was all anyone could talk about and ‘Talent Retention’ became something every organization focused on, all of…