There are business leaders in every industry who have made their careers and built competitive advantage for their companies by devoting their time and attention to being great at customer-centricity. There are business leaders —especially with HR responsibilities— in every industry who have made their companies employers of choice by devoting their time and attention to being great at employee-centricity. In a time of rapidly changing customer expectations, thinking deeply about the needs and wants of the people who buy what your business offers can be the difference between success and failure. In a time of rapidly changing employee expectations,…